“I’m constantly on Uber Eats Manager. It’s how I figure out what’s going on,” Ray says of the merchant portal that’s at the heart of his operation. “It’s everything I need—all in one place.” Intuitive and easy to use, Uber Eats Manager allows Ray to single-handedly make data-driven decisions that make sense to his bottom line.

“I always go to Feedback first to see the customer reviews. That’s critical. And then to Top Eats. as I’m a little obsessed about maintaining my Top Eats status, because it directly impacts my order volume But it’s the Performance tab I look at most.” That’s where ratings, order numbers and accuracy reports allow Ray to see what’s working, and what needs his attention to improve..

“I’m a bit of a data nerd,” Ray admits, “but the reports are general enough so that anyone can understand what they’re looking at.”

Uber Eats Manager is the only portal that has allowed Ray to set up auto-reply so that five-star reviews automatically trigger a coupon and personalized thank you. “I answer every single review myself, and I give everybody credit. I even appreciate bad feedback. It’s how I fine-tune the operation.”