How modernizing their POS helped Jacks Urban Eats add delivery

When you have an established business with a devoted following, you want to stick with what’s working for you. But that doesn’t preclude evolving to better meet customers’ changing preferences. Not that long ago, Jacks was using an old-school system that had worn out its welcome. Employees were still creating handwritten tickets and using clunky legacy point-of-sale (POS) software that slowed things down. They also weren’t yet set up to offer online ordering and delivery, something they recognized that customers increasingly wanted.

In late 2019, they began bringing their processes up to date with customers in mind, while making things easier on employees—and not a moment too soon.

“We got ourselves into the 21st century just in the nick of time,” explains Jeremy Goebel, Corporate Manager of Jacks Urban Eats. When the pandemic hit in March 2020 and interest in delivery spiked, they had already switched from their legacy POS to Toast and were in the early stages of offering online ordering and delivery.

The move to Toast was important because the POS offered easy integrations with third-party delivery providers. In the past, Jacks had worked with delivery companies where nothing seemed easy. Getting started was slow and difficult. Outages and integration issues were common. And getting the support they needed from the provider was a struggle.

The time employees spent dealing with technical issues was time away from the most important work of the business: making great food and taking care of customers. Worse, anytime the systems weren’t working right, it inconvenienced customers. After so many years of earning customer trust, risking their disappointment due to technological glitches wasn’t an acceptable option.

The Uber Eats Интеграция с Тостом значительно упростила процедуру доставки. “С нашей стороны мы не сделали этого't создавать рестораны с возможностью заказа онлайн или доставки,” — говорит Гебел. Именно поэтому нам удалось обеспечить интеграцию.”

Джекс воспользовался сервисом Uber Eats самостоятельная регистрация (СГУ) функция, которая упрощает регистрацию через уведомление-уведомление—вам даже не придется разговаривать с торговым представителем, чтобы начать.

Однако компания Джекс хотели обеспечить доставку, соответствующую стандартам качества, которые они уже привнесли в свой бизнес.

Джекс успешно расширил свой бизнес, заставляя своих клиентов заказывать любимые блюда. И они могут сделать это, не беспокоясь о технических специалистах.

Цель интеграции Uber Eats — оценить ее надежность и отсутствие проблем. Если система работает стабильно, жизнь сотрудников становится проще, а клиенты получают заказы в удобное для них время. От этого выиграют все.