$0 Activation Fee & 0% Uber Eats Fee on all delivery orders for 30 Days. Available to restaurants in NZ who are new to Uber Eats. T&Cs apply*
Choose what’s right for you
No two businesses are alike, and our partnership options reflect that. You can partner with Uber Eats in various ways – including Marketplace, Webshop and Uber Direct – to help reach customers and generate sales.
Marketplace plans: reach customers on Uber Eats
Expand your reach by offering customers delivery and pickup from your business in the Uber Eats app. The Uber Eats Fee is calculated using the fee percentages below, which vary depending on the option you choose. The Uber Eats Fee is exclusive of GST.
Uber Delivery Option
Leverage our network of delivery people to deliver. The same Uber Eats Fee applies for virtual restaurants.
Own the customer experience and use your own delivery staff. You may also use your own delivery staff for virtual restaurants.
Pick-up (Non-Delivery Option)
Give customers more choice; allow customers to pick up from your restaurant. Pick-up is not available for virtual restaurants.
Explore Marketplace plan benefits in more detail
- Benefits included
- Lead generation services
- Facilitation of delivery and/or pick-up services
- Order management and tracking
- Payment processing
- Access to performance data, sales analytics and insights
- 24/7 customer support for your business, your customers and delivery people in Uber’s network
- Access loyal Uber One members
Uber One is a paid membership program that offers members specific benefits and discounts that can be applied to eligible orders via the Uber Eats app (such as $0 Delivery Fee and discounts on eligible orders). These benefits and discounts may or may not apply to your restaurant at Uber Eats’ discretion. Members are more likely, on average, to order more often compared with non-members.2
- Access to marketing tools
You may have the option to access in-app marketing tools and purchase ads, which helps increase the likelihood of your business being placed higher in the home screen and in search and category results in the Uber Eats app.
More choices: Drive sales from your existing channels
You can help optimise your sales by combining Marketplace with Webshop – a solution designed to give customers more ways to order from your channels directly.
Set up your Webshop and use online ordering to help convert website traffic into sales.
Uber Delivery Option - 25%
- Leverage our network of delivery people to deliver
Self-Delivery Option - 6%
- Own the customer experience and use your own delivery drivers
Pick-up (Non-Delivery Option) - 6%
- Give customers more choice; allow your customers eaters to pick up from your restaurant
Frequently asked questions
- How do fees work?
Depending on how you choose to work with Uber Eats, different fees may be charged on orders facilitated through the platform.
The Uber Eats Fee is charged to you for every order you receive from your customers via the Uber Eats App. It varies depending on the option you choose.
- What additional fees are required to get started?
Activation Fee: For new locations, a $500 (excl. GST) one-time fee will be deducted from your payments in weekly instalments. The Activation Fee is charged for each location that is on the app and covers the cost of:
- Account set-up
- Professional photography
- Initial account management and support
Damage Fee: A Damage fee of $250 (excl. GST) (per Device) is applied if there is any damage to the Device outside of normal wear and tear, the Device is lost or stolen or you fail to return any Device within the required time period. Device includes any tablet or other mobile device that Uber provides you.
Additional details below.⁴
- What other fees do you charge?
You might encounter additional costs or Marketplace Fee modifications in your earnings statement, including (but not limited to):
Promotion or advertisement fees: If you’re running a marketing or ads campaign through our in-app solutions, additional fees or costs may be applicable.
Order error adjustments: These adjustments are for refunds given to your customers where the cost of such refunds are wholly or partially deducted from payments owed to you in accordance with the Merchant Refund Policy.
¹The pricing plans reflected on this page are only available in Australia. If you are located outside of Australia, please update your location and language preferences at the bottom of this page to view the pricing plans available to you.
²Based on internal Uber data, comparing all orders made by Uber One members and all orders made by non-members in New Zealand from April 2023 - July 2023.
³The Uber Eats – Merchant Agreement General Terms (New Zealand) does not govern and does not apply to the Uber Direct product (including any relevant fees).
⁴For any subsequent location, an Activation Fee of $350 (excl. GST) will apply. Activation fees and Damage Fees will appear on your payment statement as a miscellaneous fee and may be deducted from your payments in weekly instalments. Use of the different service options are subject to the General Terms available here and the Service Terms available here.
*Capitalised terms used in these T&Cs have the meaning given to them in the Uber Eats – Merchant Agreement General Terms (New Zealand), found here (unless otherwise defined).
This offer is for $0 Activation Fee and an Uber Eats Fee of 0% for the Uber Delivery Option (orders delivered by Uber Eats) and Self-Delivery Option (orders delivered by your own staff) for the 30 days following the completion of your first order via the Uber Eats App (Offer Period) – available only for eligible merchants (Offer).
To be eligible, a merchant must be a restaurant that has not previously signed a merchant agreement with Uber Eats and who is not part of a brand or franchise that has signed a merchant agreement with Uber Eats. This Offer is not available to non-restaurant retail merchants, such as grocery stores & bottle shops.
$0 Activation Fee will apply to each location of the eligible merchant that is onboarded and available on the Uber Eats App before Sunday 31 December 2023, 23:59 NZDT.
The 0% Uber Eats Fee for 30 days only applies to the Uber Delivery Option and Self-Delivery Option and does not apply to orders fulfilled via the Non-Delivery Option (orders picked up directly by your customer). The standard Uber Eats Fee will apply to Non-Delivery Option orders. Following the expiry of the Offer Period, the relevant Uber Eats Fees for the Uber Delivery Option and Self-Delivery Option will increase from 0% to the standard Uber Eats Fee for such options.
To redeem this Offer, you must enter into a merchant agreement (including via the self sign up process above) with Uber Eats before Sunday 31 December 2023, 23:59 NZDT.
Offer may be withdrawn at any time. Offer expires on Sunday 31 December 2023, 23:59 NZDT unless withdrawn earlier. Uber Eats reserves the right to determine your eligibility for this Offer. Offer only valid in New Zealand where Uber Eats is available.
If you are eligible and would like to redeem this Offer, please complete the self sign-up process above and we will reach out to you to discuss the details of the Offer.
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