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Order errors

When things go wrong, we want to make it right

Your guide to order errors

Protecting against fraud

  • Excessive refund request rates

  • Photo evidence required

  • Escalation circumstances

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Order error adjustments

Customer may be compensated

Partners may be charged

Possible partner charges when customer refunds are given

Missing items

Incorrect items

Incorrect orders

Undelivered orders

Not partner charges, even when customer refunds may be given

Late customer reports

Fraudulent activity

Undelivered orders

Suspicious deliveries

Damaged orders

Food condition

Late deliveries

Food quality

Calculating and monitoring adjustments

  • Order error adjustments calculations

  • Fees your business will not be charged for

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Minimising order errors

Up-to-date menu

Printed receipts

Tamper-evident materials

Order number

Number the bags

Handoff