How to manage your restaurant with Uber Eats Manager
Find out how to navigate Uber Eats Manager, log in, edit shop details, adjust hours, manage multiple locations, assign roles, analyse performance, respond to customer feedback, and utilise comprehensive reporting tools.
In this guide
Reporting
What is Uber Eats Manager?
Uber Eats Manager is an application that you can download on your phone or access on the web. Within Uber Eats Manager you can find helpful tools to be successful on Uber Eats like editing your menu, seeing your shop performance, creating Ads and Offers, and getting your tax documents and invoices.
Benefits of using Uber Eats Manager
See insights you can act on
Make your shop more visible using ads and offers
Connect with your customers
Get your report, tax documents, and invoices
Shop management and settings
How can I log in to Uber Eats Manager
Step 1: If you have never used Uber Eats Manager, you can search your inbox for an invite to the app from welcome@uber.com with the subject: 'You've been invited to manage Your_Shop_Name on Uber Eats.' In the email, you will find a link to the app that allows you to accept the invitation for Uber Eats Manager.
Step 2: Download the Uber Eats Manager app or visit our web version here.
Step 3: Enter the email and password that you used during the sign-up (different from the one that you are using on the tablet) and then click Continue.
Get started with Uber Eats Manager
This video will guide you through the central platform designed to help you monitor, manage and grow your shop.
Uber Eats Manager Overview
- Track and analyse your shop's performance with real-time insights.
- Receive tailored recommendations to enhance your shop's performance.
- Easily manage your shop by updating your menu and offerings.
Home
Home allows you to see today's summary of your shop's performance including sales, number of orders, and average ticket size.
Shop
Shop info: View and edit your shop's name, address, phone number, holiday hours and pick-up instructions.
Webshop: Set up your online shop so customers can place orders for both delivery and pick-up directly through your website.
Orders
Under Orders, you can have a real-time view of active and scheduled orders as well as previous orders.
Performance
Sales: View a summary of your revenue and sales across different channels.
Operations: Get an overview of inaccurate orders and refunds.
Top Eats: Track your progress towards earning the Top Eats badge.
Customers
- Customer groups: View data on your new, returning and lapsed customers.
- Feedback: Get an overview of customer feedback on your food and shop, and read and respond to customer reviews.
Reports
Reports is where you can download detailed reports about your shop's payments, operations and feedback.
Ads
Ads allows you to create campaigns and increase your shop's visibility.
Marketing
Here, you can explore all the marketing tools available to help you succeed on Uber Eats.
Menu
Here you can edit or create new menus, categories and food items. You can also add photos of your food, organise your menu and mark availability of items.
Payments
View an overview of your pay breakdown and earnings, as well as a detailed view of your earnings by order. You can also download documents for tax purposes and manage invoices. You can also view bank account details and set frequency of payouts.
Users
Here you can see your whole team and give access to different pages depending on the assigned role.
Settings
- General: Manage your shop's basic settings.
- Holiday hours: Set temporary shop hours for special occasions.
- Preparation time: Specify how long it typically takes your team to prepare food.
- Documents: View and upload all relevant documents.
How to adjust hours for accepting orders
The menu hours determine when your shop is visible in the Uber Eats app. Keeping your menu hours accurate and up to date is very important in order to receive orders when you are open and build customer trust.
Step-by-step instructions:
- Step 1: Tap on the Menu icon
- Step 2: Tap on the Menus tab
- Step 3: Select one of the menus for which you want to change the hours
- Step 4: Select the days
- Step 5: Add start time and end time
- Step 6: Tap Save
How to add holiday hours
- Step 1: Navigate to Settings tab and click on Holiday hours
- Step 2: Select Add more
- Step 3: Select the date and apply modified shop hours
- Step 4: Save
Note: If you want to close your shop for a period of time, you can just set a holiday for that short period of time
How to link multiple locations of my restaurant
- Step 1: You can add a new shop by tapping on your restaurant name
- Step 2: Tap Add shop
- Step 3: You can choose if you want to copy everything from your current shops and just modify some specific things or if you want to start from scratch with everything
Users
Roles that you can assign in our apps
Analyst
This role provides access to analytics, customer feedback, orders, reports and Top Eats.
Staff
This role includes all the privileges of "Analytics only", with additional permissions to edit and view documents, manage open hours for taking orders, update the menu, view online orders, edit preparation times, and access reports.
Manager
This role encompasses all Staff permissions, with further capabilities to edit auto-replies for feedback, view and edit invoices, payments and tax information, manage user access, and use marketing tools.
Admin
This role includes all the Manager privileges, with extended authority to change bank information and handle ownership changes.
How to add new users
- Step 1: Tap on Users
- Step 2: Tap on Add user
- Step 3: Add their name and email address and they will receive an email with all the necessary information to have access to the platform
Analysing performance
How to analyse restaurant performance
- Step 1: Tap on the Performance icon
- Step 2: Tap on Sales, Operations or Top Eats
- Step 3. The next screen will show your restaurant's performance, and you can modify the period in which you want to look at the data.
Other viewing options:
- Sales: View your sales performance, total number of orders and average basket size.
- Operations: View data on inaccurate orders (orders missing or wrong items), unfulfilled orders, and the top items that the customers receive incorrectly.
- Top Eats: View your shop's Top Eats status.
How to analyse operational performance
- Step 1: Tap on the Performance icon
- Step 2: Tap on Operation
- Step 3. The next screen will show your shop's performance, and you can modify the period in which you want to look at the data.
Here you can see data on inaccurate orders (orders missing or wrong items), unfulfilled orders, and the top items that customers usually receive incorrectly.
Customer reviews
How to engage with customers
Customer information
Accessing customer information
Step 1: From the homepage, navigate to the Customers tab in Uber Eats Manager.
Step 2: Select Customer Groups to get detailed insights into your customers.
Your customers are grouped into three categories:
- New: First-time order within the last 30 days
- Returning: Customers who have ordered more than once in the last 30 days.
- Lapsed: No orders in the last 30 days.
Viewing additional customer data
In the top-right-hand corner, select the Classic Data tab.
This section provides information on:
- Menu conversion: How well your menu attracts customers.
- New customers: Insights on recently acquired customers.
- Customer retention: Data on how well you're keeping customers coming back.
Communicating with customers
Respond to customer feedback
Step 1: Select the Feedback tab and click on Reviews.
Step 2: To reply to a customer review, choose the review you'd like to respond to.
Tip: Your reply will appear as a push notification on the Uber Eats app, as an in-app banner and in your shopfront.
Message customers regarding orders
Step 1: If there's an issue with an order, such as missing or unfulfilled items, go to the Orders tab.
Step 2: Select Order Issue, then choose Unfulfilled.
Step 3: Click Message Customer, type your message and add an offer if desired.
Step 4: Tap Send to contact the customer directly.
How to check menu item feedback
Customers are prompted to rate each item (thumbs up or down) once their order is received.
- The Average Rating is based on how many items received a thumbs up versus a thumbs down.
- Most common issues your customers have flagged.
- Overview of the highest- and lowest-rated items. Tap on each to see reviews.
- Reviews from the last seven days. To view details associated with any review, click on View order.
To check menu item feedback:
- Step 1: Tap on the Menu icon
- Step 2: Go to the Menu item tab
Reporting
Types of reports you can request
Reports are divided into three areas:
- Payments: Reports on payment details and a payout summary.
- Operations: Reports on order history and accuracy, top inaccurate items or orders, and downtime.
- Feedback: Reports on customer, delivery feedback and menu item feedback.
How to request, schedule and download reports
- Step 1: Tap on Reports
- Step 2: Tap Create a report
- Step 3: Choose what type of report you want
- Step 4: Select the shop, date, and where you would like to receive the report
- Step 5: Create a report
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