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Scale your business across channels through Toast Delivery Services
On-demand delivery is table stakes for providing a good user experience today. Our research finds that 75% of global consumers expect express delivery as an option at checkout.
While delivery is a core expectation, ordering preferences vary across channels. Some users prefer the vast selection available on marketplaces like Uber Eats, while others enjoy building a direct relationship with a restaurant and placing orders through the business’s owned sales channels—whether it's using their website or mobile app or simply calling on the phone.
What this means for you:
To succeed in this environment, you need to offer a quality delivery experience across every channel where users can order, regardless of the size of your business. Our partnership with Toast is designed to make this as seamless as possible by allowing you to use Toast’s powerful platform to integrate with the Uber Eats marketplace, and now as a brand new offering, Uber Direct.
The Uber Eats marketplace
Since 2021, we’ve partnered with Toast to help you streamline your presence on the Uber Eats marketplace. Through our integration, you can connect your account, manage menus directly in Toast and receive delivery orders into your Toast POS.
Benefits
- Find new clientele
- Drive demand
- Increase brand awareness
How it works
- Connect to Uber Eats
- Manage your menu in Toast
- Users place orders on Uber Eats
- Receive delivery orders in your Toast POS
Uber Direct
We’re thrilled to announce that we’re expanding our partnership and will now offer Uber Direct via Toast Delivery Services. With the new integration, you’ll be able to offer delivery on sales made by phone and on Toast digital ordering channels – including Online Ordering, Branded Mobile App, and Local by Toast – through Toast Delivery Services, powered by Uber’s delivery network.
Benefits
- Enhance first-party delivery
- Manage your customer relationships
- Pay a flat fee per delivery; no commissions
How it works
- Launch your own first-party ordering channel using Toast Online Ordering
- Turn on Toast Delivery Services to give customers a delivery option
- Select Uber Direct as your preferred delivery partner
- Fulfil deliveries with Uber’s delivery network
‘We’re seeing restaurants who are listed on Uber Eats also partner with us on Uber Direct through a provider like Toast. They know from experience that Uber Eats helps offer a reliable and speedy delivery experience, so why not utilise Uber Direct to also help fulfil delivery requests from customers who order through their website, app or other restaurant-owned channels. At the same time, they can continue to maximise orders and their ability to acquire new customers ordering via Uber Eats.’
Brandi Villarreal, Head of Online Food Delivery, Uber Direct
‘We are thrilled to expand our partnership with Uber, and delighted to offer restaurants Uber Direct via Toast Delivery Services with fast and reliable local delivery support through our customers’ Toast-powered Online Ordering channels. Partnering with Uber Direct will help restaurants maximise their margins with commission-free deliveries and reach more guests. We are excited to offer these new benefits to restaurants across the United States.’
Kelly Esten, CMO, Toast
‘Uber Direct for Toast Delivery Services has been a great addition to our delivery platform. It allows customers to order through our website, keeps delivery prices down and offers speedy, convenient service. We love the seamless integration. I would highly recommend!’
Brian Terpay, COO, Over Easy
More of Uber is better for your business
Through our evolving partnership with Toast, we’re committed to helping you meet your clientele wherever they are and providing them with the on-demand delivery support they expect—and deserve.
Ready to get started? Learn how here.
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