Top Eats recognises great-quality restaurants
Top Eats recognises restaurants that consistently go above and beyond to provide great value for customers. With the new success score, you can now get even more out of being Top Eats.
How to earn Top Eats
Top Eats is now part of the new success score benefits. Local restaurants that achieve a Great score or higher at the start of the month will unlock a Top Eats badge based on performance over the previous month.*
Become a Top Eats restaurant with your success score
To become Top Eats, achieve a Great score or above by reaching the goals shown in Uber Eats Manager for each of the metrics below at the start of each month. Metrics are assessed based on performance over the previous 28 days.
Operational excellence
How consistently reliable, timely and accurate your orders are
Menu details
How your menu highlights items with photos and/or descriptions
Ratings
How much customers love your shop based on its average customer rating
Stand out in the app with Top Eats
The Top Eats badge shows customers you're one of the best restaurants on Uber Eats
Be featured in carousels and sections of the app only for top-quality restaurants
Get discovered more easily by customers searching for high-quality, reliable restaurants
Unlock benefits to propel your business
As your success score increases, you’ll unlock benefits and recognition in the app that help boost your business. See an overview of some of the benefits you can unlock at each tier below. Check Uber Eats Manager for a full list of your benefits. Benefits are subject to change.
Top benefits | Poor | Fair | Good | Great | Excellent |
|---|---|---|---|---|---|
Eligible for running offers | |||||
Eligible for running adverts | |||||
Placement in special carousels in the app | |||||
Discounts on the Offer Fee | |||||
In-app recognition to highlight great quality | |||||
Offer fee waived | |||||
Enhanced chargeback support. |
Frequently asked questions
- What are the new criteria for achieving Top Eats?
The success score introduces new criteria to achieve Top Eats. Now, stores that reach a Great success score or above will unlock Top Eats. To reach a Great success score or above, meet the goals shown for Great in Uber Eats Manager for the following metrics: operational excellence, menu markup, menu details, and rating. Learn more here.
- Where can I find out if I meet the criteria for Top Eats?
Log in to Uber Eats Manager and go to the Success Score page. There you'll see the success score for individual stores. Stores with a Great success score or above will achieve Top Eats, along with other benefits for the tier each month.
- Where are the rewards of becoming Top Eats?
Restaurants that achieve Top Eats will be recognised in the app with a Top Eats badge, special placement in a carousels dedicated only for Top Eats restaurants, and be highlighted as a Top Eats restaurant in additional surfaces like the Pick-up map, order checkout and more. Achieving Great unlocks a discount on the offers fee.
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*The success score is measured at the individual store level (even if you have several store locations) and aggregates performance across key areas of delivery, which depending on your tier may include metrics for: menu markups, operational excellence, menu details, ratings, and use of more sustainable packaging (in markets where applicable). Your restaurant’s aggregate score will correspond to one of the success score tiers viewable in Uber Eats Manager. Your success score is reassessed monthly and each store's tier may move up or down based upon its performance in the key areas on a monthly basis. Under each tier your store will have access to certain benefits and tools, which are viewable in Uber Eats Manager. Benefits at each tier are subject to change. For those stores in the “Excellent” tier, the specific benefits provided under monetary incentives may vary from time to time, and may not include each possible monetary incentive benefit in any given month. Stores ranked in the “Poor” tier will receive no success score benefits and may no longer be able to access some marketplace tools previously available to them. Additionally, stores that remain in the “Poor” tier for multiple months will receive outreach from Uber; if, following outreach efforts from Uber to improve the success score, a store remains in Poor tier thereafter, the store will be at risk for being removed from the Uber Eats Marketplace in Uber’s discretion. Uber Eats may change this programme, ranking tiers, and corresponding scores for each tier at any time at its discretion. For more details, view the Success Score tab in Uber Eats Manager.