Insights Hub
From driving demand to simplifying operations, there's a lot to balance when it comes to your business. Here's a round-up of tools and insights to help you stay ahead in a changing world.
Explore our resource topics
Best practices
Discover strategies to help your business market effectively, operate efficiently and deliver seamlessly.
The essential guide to holiday catering: tips for handling large orders
Holiday catering offers restaurants a valuable chance to increase large order sales and meet seasonal demand for convenient, quality meal options. This guide offers 5 key steps to help you manage orders end to end with ease, from analysing demand trends and customising outreach to ensuring efficient delivery and fulfilment.
Customer feedback strategies and examples
Discover proven strategies for collecting valuable customer feedback and using it to improve your business. From surveys to focus groups, find out how feedback can boost customer retention and loyalty. Explore real-world examples from top brands and find out how actionable insights can drive success.
Deliver more with hybrid delivery: Combining in-house drivers and Uber Direct
With a hybrid delivery model, your business can combine in-house and third-party couriers to ensure that every order is fulfilled, even during your busiest times. Discover the benefits of this approach, and find out how integrating Cartwheel with Uber Direct can enhance your delivery logistics.
Carrier vs courier: A retailer's guide to commercial shipping options
Retailers need to understand the key differences between couriers, who specialise in fast, local deliveries, and carriers, who handle larger shipments over long distances. This guide will help you choose the best option for your business's shipping needs.
Building an effective omnichannel strategy
Building an effective omnichannel strategy is about creating a seamless, integrated experience for customers across all touchpoints, whether online, in-store or via mobile. This guide covers key steps to help your brand deliver a unified customer journey that meets modern consumer expectations.
The customer journey: What it is, benefits, and examples
Unlock the power of the customer journey to drive growth for your business. Learn how to map out each stage, optimise touchpoints and create experiences that boost customer loyalty and retention. Start transforming your customer interactions today for a thriving business tomorrow.
Food delivery aggregators: a guide for merchants
Managing orders from multiple platforms can be overwhelming for restaurant owners, but food delivery aggregators simplify the process by consolidating everything into one system. This guide explains how these tools work, why they're essential for streamlining operations and how they integrate with your existing restaurant tech.
Guide to franchise marketing
Discover the essentials of franchise marketing in this comprehensive guide, where we break down the balance between corporate-led and franchise-led efforts. Learn from Uber Eats experts how to develop winning strategies and help elevate your franchise's success.
A guide to proof of delivery
Requiring proof of delivery (POD) for high-value and restricted items can help safeguard orders, prevent fraud and compliance issues, and improve the end-to-end customer experience. Learn more about the basics of POD and how it can enhance the delivery experience you offer.
Last-mile delivery tracking: a business's secret weapon
Last-mile delivery tracking allows customers to monitor the exact location of their order while it's in transit – a feature that can enhance the experience for every party involved in a delivery, foster trust and improve reliability.
10 best practices for restaurant sustainability
Learn 10 practical tips to boost your restaurant's sustainability, from cutting food waste to adopting eco-friendly packaging. These steps not only reduce your environmental impact but also attract eco-conscious customers.
What a saturated market is and how to stand out
In a crowded market, standing out is essential. This article explains what market saturation is, the challenges it brings, and strategies to help businesses differentiate and succeed despite competition.
What a niche market is and how to reach one
In today's competitive landscape, focusing on niche markets can be a game-changer for merchants looking to attract and retain loyal customers. This guide explores what niche markets are, their benefits, and practical strategies to identify and effectively reach them, helping your business thrive in a targeted market.
Seven tips to nail delivery-experience management
Find out how to enhance your delivery experience with these tips. From order accuracy to real-time tracking, you can help make sure customers are satisfied every step of the way.
Restaurant POS integration: Driving efficiency from online ordering to delivery
Today's customers expect on-demand delivery from any channel they use. With POS integrations, restaurants can meet these expectations and boost sales while keeping operations streamlined. Find out how POS systems can centralise ordering and delivery processes.
10 types of sales promotions every business should run
Sales promotions are a reliable way to attract new customers, increase average order value (AOV) and improve brand loyalty. Explore strategies for 10 types of promotions that can help your business stand out across channels and positively influence purchasing behaviours.
What is a chargeback? How they work and how to dispute one.
Chargebacks are a costly reality for businesses of all types and sizes, but they can be avoided with the right procedures in place. Learn more about the chargeback process, how chargebacks can affect your business, ways to prevent them, and how to dispute them when they occur.
What is physical distribution?
Getting products from a fulfilment network to a customer's door is a challenging process. Learn how a strategic approach to physical distribution can help your business navigate the last mile of delivery and meet rising expectations for convenience.
How to make an outstanding restaurant menu
A restaurant menu is far more than a list of offerings – it's a vital branding tool and money-maker. Find out how to create a menu that captures attention and drives orders across channels with insider tips from an expert at Uber Eats.
Restaurant technology: Picking the right tech stack
In an industry defined by frequent change, the right set of technology tools can help restaurants meet the demands and challenges of the moment. Find out how to assemble a strategic tech stack to streamline operations, manage staff and delight customers.
What is BOPIS? Buy online, pick up in-store.
For customers who enjoy the convenience of making purchases online and the security of picking up orders in-store, BOPIS offers the best of both worlds. Find out how your business can benefit by enabling this hybrid shopping method.
What is a KDS? A restaurant's guide to kitchen-display systems.
A kitchen-display system (KDS) is a digital replacement for paper tickets to help your restaurant keep track of and prepare orders from multiple channels. Explore the benefits of using a KDS and how to choose the right product for your business.
What is AOV? And how can I increase it for my business?
Paying attention to your average order value (AOV) can help you allocate your marketing budget strategically and improve your bottom line. Find out how to calculate AOV and incentivise customers to spend more each time they shop with you.
Beginner's guide: 8 types of digital advertising
Digital advertising offers precise audience targeting, cost-effectiveness and real-time performance tracking, making it a powerful marketing tool. Find out more about the main solutions your business can use to achieve a wide range of goals.
What is on-demand delivery? Understanding express and same-day delivery options.
In a world where building customer loyalty is challenging, on-demand delivery can be a game changer. Explore different on-demand delivery options, how they work, and the powerful benefits your business can experience by offering this service.
A guide to restaurant marketing basics
With the food service industry booming, restaurants need to find ways to stand out from the competition. Get insights on restaurant marketing best practices from two experts and Uber Eats, including ways to increase your visibility and drive orders on third-party delivery platforms.
What is an order management system, and why is it critical for your business?
In an era where customers can order from restaurants on multiple platforms, an order-management system (OMS) can be a game changer for operators. Explore how an OMS works and ways it can streamline operations while improving your bottom line.
What is a courier service?
By working with a courier service, businesses can meet growing demand for fast delivery. Find out more about courier services, how they compare to more traditional carriers, and ways to evaluate if they might be a good fit for your business.
5 Best data visualisation tools for small businesses
Find out more about 5 data visualisation tools that are designed to help small businesses identify key trends, optimise strategies and achieve better results.
Types of restaurants: A guide to restaurant models and concepts
For entrepreneurs, this is an exciting time to open or expand a restaurant. As you build your business, explore popular restaurant concepts and models to choose from, plus considerations to make sure they run smoothly.
How to measure customer satisfaction
Satisfied customers are the foundation of any successful business. Find out how different metrics and methods can help you measure – and improve upon – customer satisfaction.
What is data visualisation? Eight essential types for businesses.
Data is the key to smarter business decisions. Explore how different types of data visualisation can help you process large amounts of information, spot trends and improve your overall performance.
How to get more reviews for your business
Online customer reviews are one of the most powerful ways to build brand awareness and earn customer trust. Find out how to ask for, manage and get more reviews across channels.
6 tips for managing omni-channel grocery inventory
Now that many consumers prefer to buy groceries online, retailers need to take an omni-channel approach to inventory management. Explore 6 strategies for managing this process effectively.
6 strategies for effectively engaging with customers
Effective customer engagement goes beyond the transaction of a sale. Explore ways to build rapport and interact more meaningfully with your customers.
10 ways to promote and advertise your business
You don't need an unlimited budget or dedicated team to promote your business effectively. These 10 tactics can help you reach more customers online and in your community without breaking the bank.
Omnichannel grocery: a grocer's guide to staying competitive
A strong omni-channel grocery strategy meets your customers where they are, without sacrificing quality. Explore 4 ways to create a seamless, consistent experience across your in-store and online channels.
Restaurant guide: 4 tips to prepare for summer dining
The summer months can be some of the busiest for restaurant operators. Set yourself up for success with strategies to streamline your operations, attract new customers and create a memorable dining experience.
6 essential marketing tools for small businesses
Working at a small business, it's important to find ways to do more with less. Explore different types of marketing tools that can help you drive growth while streamlining costs and operations.
4 effective ways to increase customer satisfaction
Customer satisfaction is the key to earning a strong brand reputation and winning repeat business. Explore ways to go above and beyond your product experience to build a happy customer base.
Restaurant data analytics: How to turn insights into action
Find out how leveraging data analytics at your restaurant can help you drive sales, manage the customer experience and control operations more strategically.
Fulfilment rate 101: How to maximise every grocery order
Find out how monitoring your online fulfilment rate can help you manage inventory more effectively, improve customer experience and capture more revenue.
What is a virtual restaurant (and how do I start one)?
Explore how virtual restaurants – delivery-only concepts – can help you grow sales and experiment with new menu items directly from your existing kitchen.
A guide to the retail customer experience
From your in-store atmosphere to the online shopping and delivery options you offer, explore strategies for building a strong customer experience at your retail business.
What is last-mile delivery? The problem and solutions.
Getting products to their final order destination is often easier said than done. Learn more about the challenges of last-mile delivery and emerging solutions that can help businesses overcome them.
8 effective grocery shop marketing strategies
When it comes to grocery shopping, customers have no shortage of options at their fingertips. Explore 8 effective marketing strategies that can convince customers your shop is the best option for meeting their grocery needs.
How new restaurant technology can improve the customer experience
Using the latest restaurant tech is critical for delivering consistently great customer experiences. Find out how to be strategic so you're equipped to meet evolving expectations.
Building a unified brand experience across channels
Today, customers can interact with your business in a number of ways – from in-store visits to online orders. Creating a positive experience across these touchpoints can go a long way towards improving brand loyalty. Find out how.
How to respond to a bad review
Bad reviews hurt, but ignoring them can do more harm than good. Explore best practices and templates that can help you respond to bad reviews and safeguard your reputation with customers.
What is white-label delivery?
With a white-label delivery solution, your business can add on-demand delivery to your own website or app – delighting loyal customers and streamlining operations in the process. Find out more.
What are KPIs in business?
Find out how to establish key performance indicators (KPIs) at your business, and why tracking them over time can help you make more informed, data-driven decisions.
How to create a restaurant marketing plan
A smart marketing strategy is the best way to bring in new customers and stay top-of-mind for those who already like you. Find out how to create a marketing plan that contributes to your restaurant's growth.
Best delivery options for small businesses
For small businesses, offering delivery gives you the chance to reach a larger customer base and drive new sales. Explore some of the main delivery options that can help your business grow.
6 effective ways to say thank you to customers
Saying thank you to your customers isn't just a nice thing to do; it's also smart business. From notes to discounts, here are 6 effective ways to show your appreciation.
How to track business expenses: 6 steps to follow
Tracking expenses is a fundamental part of running an efficient business. Discover 6 steps to help you track your business expenses easily and accurately.
How to increase restaurant sales: 13 practical ideas
All business owners can agree that it never hurts to drive more purchases. Here are 13 practical ideas you can try in your restaurant to increase sales and make a meaningful impact against your revenue goals.
How to partner with a third-party delivery platform
Customers want to experience their favourite products in the comfort of their own spaces, and it's in your best interests to meet that demand. Explore how to use third-party delivery platforms to grow your business.
How to build customer loyalty and trust in your business
A customer who makes one purchase is worth something – but a customer who keeps returning is worth much more. Get 6 strategies to improve trust in your business and gain loyal customers.
Small business marketing: 21 ways to grow your business
There have never been more opportunities to market your small business. Explore effective strategies to get noticed, attract more customers and drive sales.
Types of POS systems for restaurants, retail and beyond
There's no one-size-fits-all solution when choosing a point-of-sale system. Find out how to pick one that aligns with your goals.
Success stories
Find new ways to drive growth and enhance your delivery operations with stories from businesses that partner with us.
Hawaiian Bros: Spreading aloha and growing with purpose
Hawaiian Bros is spreading the Aloha Spirit one plate lunch at a time. Explore how this national sensation scales with purpose, builds community and drives growth through creative marketing opportunities on Uber Eats and beyond.
ASDA: Making grocery shopping more convenient with Uber Eats
Find out how ASDA is partnering with Uber Eats to improve the speed and convenience of the delivery options they provide.
White Castle and Coca-Cola: Raising the bar for online delivery menus
Find out how White Castle and Coca-Cola work together to satisfy customers' cravings by building a food and beverage menu that shines in the digital space.
Salad House: Expanding with Uber Eats and Uber Direct
Discover how this multi-location restaurant group is driving growth with a focus on customer loyalty and tech that makes their business more efficient.
Alliance Hospitality Group: Powering growth through partnership
Find out how Amber Jamal Eckerlund, Director of Marketing at Alliance Hospitality Group, works hand in hand with her dedicated Uber Eats account manager to build standout digital shopfronts.
Brasa Peruvian Kitchen: Where delivery drivers are treated like family
At Brasa Peruvian Kitchen, it's all about the people. Read why founder and CEO Michel Falcon is building a partner-centric culture that empowers delivery drivers.
Product and partnership updates
Learn more about the latest products and partnerships we’ve launched to help take your business further.
Scale your business across channels through Toast Delivery Services
Learn how our partnership with Toast is helping businesses reach new customers through the Uber Eats marketplace and enhance delivery from owned sales channels with Uber Direct through the systems they’re already using.
Ads and offers: new features designed to drive results for your business (October 2024)
The latest updates to the ads and offers product suite provide your business with new ways to boost sales, drive efficiency, and manage campaigns on Uber Eats with greater precision and control. Learn more.
Ads and offers: new features designed to drive results for your business (October 2024)
Read the first installment of Built Your Way, a series that highlights the latest product features from Uber Eats that have been designed based on your needs and feedback.
Built Your Way: Year-end innovations to elevate your business
Whether your goal is to make data-driven decisions, operate efficiently, or improve the delivery experience for your customers, the latest innovations from Uber are designed to help you get there. Learn more.
Built your way: Product enhancements for every type of business
As your business needs evolve, it's important you have products that support your journey. Explore updates we've made to the platform to help you drive demand, build relationships, and streamline operations.
Built your way: Product enhancements for every type of business
The grocery delivery experience on Uber Eats is built with your business in mind. Explore products to expand your reach, fulfill orders with ease, and grow on your terms.
Built Your Way: Time-saving tools to streamline the holidays
We know the holidays can be busy for your business. Explore ways to save time and streamline your operations during crunch time with Uber Eats.
Reports and more
Explore free resources and tools to help you manage and grow your business more effectively.
Guide: An introduction to Christmas delivery
Find out how your business can maximise your success in the festive season through delivery. Discover planning strategies, technology solutions and operational tips to drive growth during the season of sales.
Guide: How on-demand delivery fits into your tech stack
Your business can enable on-demand delivery from your owned sales channels with tech that integrates into the systems you're already using to manage and fulfil orders. Find out how.
Guide: Powering local delivery from your sales channels
Download our comprehensive guide for insights and strategies to power an on-demand experience for local customers who prefer to order from you directly.
Webinar: Tactics and strategy for delivery platform marketing
Get exclusive marketing tips from Shake Shack on how to create eye-catching shopfronts on third-party delivery platforms that generate demand and incentivise customers to continue ordering.
Uber Report: The new brand builder
Explore a survey detailing how offering on-demand delivery can help businesses of all sizes grow customer trust, build brand loyalty and drive growth.
Grow your way. We're just here to help.
Services
Services
Technology
Manage orders
Simplify operations
Grow your sales
Reach customers
Who we serve
Who we serve
Pricing
Resources
Customer Hub
Find out
Contact us