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Uber Eats merchant support

We’re here to help. Get answers to your Uber Eats merchant support questions by visiting the Merchants & Restaurants Help Center or by contacting our Customer Support teams across the globe.

How do I log in or sign up?

  • To log in to your existing Uber Direct account, go HERE.

  • To sign up for a new Uber Direct account, go HERE.

Chat through Uber Eats Manager (marketplace only)

If you have an existing Uber Eats marketplace account and would like to chat with our Support team through Uber Eats Manager, follow these steps:

  1. Log in to your Uber Eats Manager account by using your username and password.
  2. Once logged in, look for a chat bubble to appear.
  3. Initiate a conversation with Support.

Global Merchant Support

Contact our Merchant Support teams around the world.

Global Merchant Support

Marketplace

Uber Direct

For customers using white-label delivery

For restaurants
Phone number: 1800-839-157 Email: restaurants.anz@uber.com

All other (non-restaurant) merchant partners
Phone number: 1800-839-157 Email: merchants.anz@uber.com

Phone number: 1800-951-405

7am-10pm AEST/AEDT, 7 days a week

Email: direct.merchants.anz@uber.com

Core support: 02 808 66 28

Onboarding: 3228086628 Email: restaurants.belgium@uber.com

N/A

N/A

Phone number: 8000068074
Available 24 hours a day, 7 days a week

Email: uberdirectbrasil@uber.com

Phone number:
English: 1-833-275-3287;
24 hours a day, 7 days a week

French: 1-800-272-0956;
5am-10pm PT, 7 days a week

Email: merchants@uber.com

Phone number: 1-866-987-3750;
24 hours a day, 7 days a week

Email: uberdirect@uber.com

WhatsApp: 52 1 554 999 9129

8am-10pm COT, 7 days a week

Phone number: 5680 091 4749

Phone number: 56800231021
Available 24 hours a day, 7 days a week

Email: uberdirectlatam@uber.com

WhatsApp: 52 1 554 999 9129

8am-10pm COT, 7 days a week

Phone number: 8005425503

Phone number: 8005425505
24 hours a day, 7 days a week

Email: uberdirectlatam@uber.com

WhatsApp: 52 1 554 999 9129

8am-10pm COT, 7 days a week

Phone number: 1 84 92 00 15 90

N/A

WhatsApp: 52 1 554 999 9129

8am-10pm COT, 7 days a week

Phone number: 593 2 401 8941

Phone number: 1800000354
24 hours a day, 7 days a week

Email: uberdirectlatam@uber.com

WhatsApp: 52 1 554 999 9129

8am-10pm COT, 7 days a week

Phone number: 503 2113 1852

N/A

For restaurants

Phone number: 33805084286 Email: restaurantsfrance@uber.com

For non-restaurants
Email: magasin-france@uber.com

Phone number: 33805088895 Email: direct-fr@uber.com

Phone number: 498000002716 Email: direct-de@uber.com

WhatsApp: 52 1 554 999 9129

8am-10pm COT, 7 days a week

Phone number: 502 2458 1309

N/A

For restaurants

Core support

Phone number: 35314854350 Email: ukirestaurants@uber.com

Onboarding

Phone number: 441213682099
Email: uki-onboarding@uber.com

For non-restaurants

Small and medium-sized businesses

Phone number: 35314854350 Email: merchant-uki@uber.com

Enterprise

Phone number: 3531800816292

Onboarding

Phone number: 441213682099
Email: uki-onboarding@uber.com

N/A

Phone number: 0800-300-5425

Email: r.jp@uber.com

Phone number: 0800-300-4415
7am-10pm JST, 7 days a week

Email: d.jp@uber.com

N/A

WhatsApp: 52 1 554 999 9129

8am-10pm COT, 7 days a week

Phone number: 800 044 0217

Phone number: 528002832975
Available 24 hours a day, 7 days a week

Email: uberdirectlatam@uber.com

N/A

Phone number: 0800 398 742

For restaurants Email: restaurants.anz@uber.com

All other (non-restaurant) merchant partners

Email: merchants.anz@uber.com

Phone number: 0800 453 950
9am-12am NZST, 7 days a week

Email: direct.merchants.anz@uber.com

WhatsApp: 52 1 554 999 9129

8am-10pm COT, 7 days a week

Phone number: 507 836 5688

N/A

Phone number: 48 22 307 09 88

Small and medium-sized businesses Email: restauracje.polska@uber.com

Enterprise Email:partnerzy.polska@uber.com

N/A

Phone number: 351 800 180 049

Email: direct-pt@uber.com

WhatsApp: 52 1 554 999 9129

8am-10pm, 7 days a week

Phone number: 787 419 4186

Phone number: 18003141647
24 hours a day, 7 days a week

Email: uberdirectlatam@uber.com

Phone number: 2710 500 2150

Email: restaurantsrsa@uber.com

Phone number: +2710 500 2150

Email: direct-rsa@uber.com

Phone number: +34 900 839 093 Email: direct-es@uber.com

Phone number: 94 117733966

6:30am-3am IST, 7 days a week

Email: restaurants.colombo@uber.com

N/A

Phone number: 46844682310 Email: support.sweden@uber.com

N/A

N/A

Phone number: 886 27741-4632

Email: tw-eats@uber.com

Phone number: 886 25594-1560

9am-11pm TWT, 7 days a week

Email: tw-eats@uber.com

For restaurants

Core support

Phone number: 448081785518 Email: ukirestaurants@uber.com

Onboarding

Phone number: 441213682099
Email: uki-onboarding@uber.com

For non-restaurants
Email: merchant-uki@uber.com

Phone number: 8081751951

Email: direct-uki@uber.com

Phone number: 1-833-275-3287
Available 24 hours a day, 7 days a week

Email: merchants@uber.com

Phone number: 1-866-987-3750
Available 24 hours a day, 7 days a week

Email: uberdirect@uber.com

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