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以“无忧之选”身份自豪彰显出色服务

让顾客知道,您提供极其出色的服务。针对符合条件的商家,Uber Eats 优食会奖励其一枚徽章,并在应用中的显著位置展示此类商家。

给贵商店带来的好处

出色的服务获得认可

贵商店努力为顾客提供优质服务,我们希望给予您应得的认可。

在重要位置提高商店曝光度

更多的顾客将会看到贵商店。贵商店将在显著位置得以展示,甚至显示有特殊徽章,顾客因而知道,贵商店提供优质的服务。

提高经济效益

作为“无忧之选”商家,贵商店可能会实现更高销售额,因为顾客了解并相信贵商店会提供优质服务。

“无忧之选”的运作方式

在每月的第一天,我们会根据以下 5 个指标评估贵商店在过去 90 天内的表现。如果您满足相关条件,将获得或保留“无忧之选”身份。您可以在 Uber Eats 优食管理工具中查看贵商店的绩效以及各项指标的目标。

平均星级评分

高评分评价有助于让顾客知道,他们可以获取优质的餐点和服务。

已完成的订单数量

及时地成功完成派送,有助于顾客放心地向贵商店下单。

在线率

顾客来到店面时,贵商店可接单并为其提供可靠的服务。

错过的订单率

如果很少有未接订单,这意味着顾客可以信赖贵商店的派送服务。

不准确的订单率

针对每个订单都提供始终如一的优质服务,这样顾客就会知道,贵商店力求完美。

常见问题

  • 否。贵商店在 Uber Eats 优食平台上提供至少 90 天的服务后,即自动获得评选“无忧之选”身份的资格。

  • 不需要,商家在实际订单处理上表现出色才能获选“无忧之选”身份。然后顾客就会知道,他们在每次订购时都能享受到优质的服务。

  • 是,贵商店需要在 Uber Eats 优食平台上至少提供 90 天的服务才符合条件。如果贵商店在最初 90 天后达到此时间范围要求以及指标目标,即可获得“无忧之选”身份。

  • 别担心,失去“无忧之选”身份并不意味着无法再次赢取此身份。您可以在 Uber Eats 优食管理工具中查看贵商店的表现,以确定有待改进之处。此外,我们还通过“无忧之选”主页提供了指南,以便您了解可采取的措施。

  • 是,用户会看到贵商店名称旁边的徽章,并能够在应用中筛选出“无忧之选”商家。

借力优步,实现发展目标

吸引更多顾客,自主拓展业务。立即与我们合作。

*The quality score is measured at the individual store level (even if you have several store locations) and aggregates performance across key areas of delivery, which depending on your tier may include metrics for: menu markups, operational excellence, menu details, ratings, and use of more sustainable packaging (in markets where applicable). Your restaurant’s aggregate score will correspond to one of the quality score tiers viewable in Uber Eats Manager. Your quality score is reassessed monthly and each store's tier may move up or down based upon its performance in the key areas on a monthly basis. Under each tier your store will have access to certain benefits and tools, which are viewable in Uber Eats Manager. Benefits at each tier are subject to change. For those stores in the “Excellent” tier, the specific benefits provided under monetary incentives may vary from time to time, and may not include each possible monetary incentive benefit in any given month. Stores ranked in the “Poor” tier will receive no quality score benefits and may no longer be able to access some marketplace tools previously available to them. Additionally, stores that remain in the “Poor” tier for multiple months will receive outreach from Uber; if, following outreach efforts from Uber to improve the quality score, a store remains in Poor tier thereafter, the store will be at risk for being removed from the Uber Eats Marketplace in Uber’s discretion. Uber Eats may change this program, ranking tiers, and corresponding scores for each tier at any time at its discretion. For more details, view the Quality Score tab in Uber Eats Manager.

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