*The success score is measured at the individual store level (even if you have several store locations) and aggregates performance across key areas of delivery, which depending on your tier may include metrics for: menu markups, operational excellence, menu details, ratings, and use of more sustainable packaging (in markets where applicable). Your restaurant’s aggregate score will correspond to one of the success score tiers viewable in Uber Eats Manager. Your success score is reassessed monthly and each store's tier may move up or down based upon its performance in the key areas on a monthly basis. Under each tier your store will have access to certain benefits and tools, which are viewable in Uber Eats Manager. For those stores in the “Excellent” tier, the specific benefits provided under monetary incentives may vary from time to time, and may not include each possible monetary incentive benefit in any given month. Stores ranked in the “Poor” tier will receive no success score benefits and may no longer be able to access some marketplace tools previously available to them. Additionally, stores that remain in the “Poor” tier for multiple months will receive outreach from Uber; if, following outreach efforts from Uber to improve the success score, a store remains in Poor tier thereafter, the store will be at risk for being removed from the Uber Eats Marketplace in Uber’s discretion. Uber Eats may change this program, ranking tiers, and corresponding scores for each tier at any time at its discretion. For more details, view the Success Score tab in Uber Eats Manager.

**Sustainable packaging will not be a pillar in all regions, and what qualifies as more sustainable packaging, as well as the metrics used for measuring success in this area, may differ based on local requirements that will be specified by market.