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Check out what's new on Uber Eats and Uber Direct
Stay informed, empowered, and ahead of the curve with the latest tools and platform updates* designed to help your business grow, delight customers, and improve operations.
December 2025
Here's what's new for merchants like you:
More ways to grow your business
Spotlight your store during busy seasons
Invest in seasonal ads and offers to help drive sales during high-demand moments. Customers will need everything from hosting essentials to last-minute gifts.
Help fuel growth for your business with promos
Now, launching offers is faster and easier—instant uploads reach customers immediately, and the new savings hub lets deal-seekers find all offers in one place.
Build customer trust with tools designed to enhance reliability
Raise the bar on freshness and quality
Delight customers with produce and perishables picked with care. With our Fresh Guarantee, every item meets quality standards—or customers get their money back.** Plus, you can deliver extra value with weekly Uber One Fresh Days deals.
Save orders from cancellation
Keep orders on track—out-of-stock items or closed stores are rerouted to another location in the same chain. Fewer cancellations mean smoother experiences and increased brand trust.
Sort replacements with ease
Customers can now set their own replacement preferences, giving shoppers clearer guidance to pick the right items every time.
When orders go wrong, we help make it right
Wrong or missing items? Customers can reorder from another store in the same chain at no extra cost. Priority delivery turns hiccups into seamless recoveries.
Enjoy smoother in-store operations
Track and reduce courier wait times
Get clearer insights into courier delays—this feature highlights when waits exceed expectations, helping improve your store’s speed and flow.
Support at your fingertips
Running a store can be nonstop—now, help’s never far away. With instant PIN verification, you can be connected to Support easier and faster than before.
Chat directly with customers
With live order chat, shoppers can confirm items, manage replacements, and answer questions instantly, all from the shop floor.
Scan products for peace of mind
Shoppers are now required to scan item barcodes to continue shopping, helping catch mistakes early and increasing order accuracy.
Make deliveries effortless with Uber Direct
Improvements to the Uber Direct Dashboard
Streamline who has access to your dashboard with easy user management. Control user access and enhance security with simpler Single Sign-On logins.
Enhance your deliveries with courier feedback
Your customers can provide direct feedback on their delivery experience with courier ratings, helping you provide a better delivery experience.
*Product availability varies by region.
**Exceptions are suspected fraud or R&A abuse.
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