Get Uber Direct: branded by you, delivered with Uber
Uber and Entreprenista: empowering women-owned businesses to deliver locally with Uber
As a business owner, you know all too well that quality products and great customer service are only part of running a successful operation. Today, customers care about not only what you offer, but also how quickly you can deliver your products to them. In a report published by Edelman and Uber, 75% of consumers said they expect express delivery (defined as delivery within 2 hours) as an option and 72% are more likely to continue ordering from businesses that offer it.
Building a delivery operation can be easier said than done, especially with so many things on your plate. By using Uber Direct, you can accept orders from your channels and get them delivered using Uber’s local delivery network, all within your native brand experience. Let Uber help you check one thing off your list and do the heavy lifting of delivery for you.
Entreprenista community, meet Uber Direct.
What is Uber Direct?
Our white-label delivery-as-a-service helps you give your customers what they want when they want it by adding fast, reliable local delivery to your own sales channels. This on-demand delivery service lets you fulfill orders directly from your app, from your website, or by phone and deliver them with Uber’s courier network.
Benefits of Uber Direct
Use Uber Direct to offer delivery within your native brand experience. Build loyalty among your growing customer base by owning your customer relationships and data.
Fast and reliable
Offer customers express (under 2 hours), same-day, and scheduled (up to 30 days in advance) delivery options.
0% commission
Pay a fee based on distance, speed of delivery, and region. Pricing as low as $6.99 per delivery.*
Easy integration
Connect through your existing POS or order management system; use the Uber Direct dashboard; or integrate with our API and start making delivery requests.
“You know your customers better than anyone else. And with Uber Direct, you can stay in complete control of your customers’ ordering experience. As your trusted technology partner, we provide access to an expansive network of couriers who can help power on-demand delivery for your business. We take the delivery logistics off your plate so you can worry about one less thing and focus on what you do best.”
Wendy Lee, Director of Product Management, Uber Direct
Frequently asked questions
- Why is Uber partnering with Entreprenista?
The partnership between Uber and Entreprenista was born out of our shared values. Whether your business is just starting out or you’re expanding rapidly, we’re committed to equipping you with tools, insights, and support to help you succeed.
Together, Uber and Entreprenista highlight the value Uber Direct can bring to this growing community of women owners: fast, reliable local delivery through their own sales channels.
- Who is Uber Direct for?
Uber Direct is for merchants who are looking to drive revenue by offering on-demand delivery directly from their own sales channels (for instance, website, app, and phone).
- How am I priced for Uber Direct?
Pricing for Uber Direct is per-delivery only—there are no startup costs, commissions, or monthly minimums. Per-delivery pricing will vary based on the Uber Direct products you use, your channel partner, delivery mileage, and other factors.
Fill out this form to learn more.
- What can I send using Uber Direct?
Packages may be as large as a suitcase and weigh as much as 50 pounds. Merchants of all types—including grocery, retail, restaurants, liquor, pet supplies, and flower shops—use Uber Direct. Some item types (such as pharmaceuticals, alcohol, and tobacco) may be restricted depending on your city.
- What is the difference between Uber Direct and Uber Eats?
Uber Direct and Uber Eats are 2 ways Uber helps merchants provide the convenience of delivery to their customers. Uber Direct is a white-label solution that allows merchants to add on-demand delivery to their own website, app, or other sales channels. Uber Eats is an online marketplace where merchants are listed side by side, offering their products for delivery and pick up for customers.
Many merchants drive revenue by using Uber Direct and Uber Eats together. Uber Direct empowers merchants to serve their loyal customer base by offering delivery to those who order directly through the merchant’s own sales channels. Uber Eats connects merchants with new customers they may otherwise never have the chance to serve.
- How does support work for Uber Direct?
You have 2 options for customer support:
- Uber-managed support: Ensure your customers can resolve delivery issues quickly when you subscribe to Uber-managed customer support
- Supplemental support: Provide customer support directly, and only escalate issues to Uber support from your support team as needed
- How far can I deliver with Uber Direct?
Uber Direct typically supports deliveries within a radius of 10 miles in serviceable locations. Depending on your needs, you might be able to deliver farther. When you speak with an Uber Direct representative, please bring up your delivery radius needs.
- How do I sign up for Uber Direct?
Please fill in our form so our Uber Direct experts can contact you about gaining access to Uber Direct. If you use a channel partner such as a POS or online ordering system (such as Square, Olo, Bringg, ChowNow), you may also ask your channel partner directly for integration options into Uber Direct or fill out the form.
Guidance and tips
In a world where building customer loyalty is challenging, on-demand delivery can be a game-changer. Explore different on-demand delivery options, how they work, and the powerful benefits your business can experience by offering this service.
Getting products to their final order destination is often easier said than done. Learn more about the challenges of last-mile delivery and emerging solutions that can help businesses overcome them.
By working with a courier service, businesses can meet growing demand for fast delivery. Learn more about courier services, how they compare to more traditional carriers, and ways to evaluate if they might be a good fit for your business.
Unlock potential revenue by using Uber Direct along with the Uber Eats marketplace
Uber Eats marketplace
- Offer online ordering and delivery by listing your business on the Uber Eats marketplace
- Reach new customers on the Uber Eats marketplace
- Pay a percentage Marketplace Fee for delivery and pickup orders
Uber Direct white-label service
- Offer delivery through your own channels by using Uber Direct, our white-label delivery service
- Build a direct relationship with regular customers and meet their demand through your sales channels
- Pay a Delivery Fee for delivery orders
*Your rates may be higher or lower depending on your order type, distance, speed of delivery (express, same-day, next-day, scheduled), integration type (channel partner, API, dashboard), market region, and other factors.
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