Introducing the success score
Take your business to the top. With the new Uber Eats success score, you’ll get access to insights and benefits to help grow your business.
An intelligence tool to help your business grow
The quality score is a new tool designed to help restaurants on Uber Eats get more insights into their delivery business and how to succeed on the platform.
How it works:
- Each month, shops will get their quality score and benefits based on their performance over the previous month
- Reach the goals shown in Uber Eats Manager to reach the next tier the following month
- See tailored recommendations on the best ways to provide more value for customers, achieve a higher score and unlock more benefits
Insights to excel on Uber Eats
The quality score is calculated based on performance across metrics important for delivering value for customers. High performance in each of these areas below can help maximise your quality score and growth on Uber Eats.
Operational excellence
How consistently reliable, timely and accurate your orders are
Menu markup
How closely your delivery menu prices on Uber Eats align with your in-store prices
Menu details
How much of your menu highlights items with photos and/or descriptions
Ratings
How much customers love your shop based on its average customer rating
Sustainable packaging
How much of your packaging is considered more sustainable based on local third-party standards*
Unlock benefits to propel your business
As your success score increases, you’ll unlock benefits and recognition in the app that help boost your business. See an overview of some of the benefits you can unlock at each tier below. Check Uber Eats Manager for a full list of your benefits. Benefits are subject to change.
Top benefits | Poor | Fair | Good | Great | Excellent |
|---|---|---|---|---|---|
Eligible for running offers | |||||
Eligible for running ads | |||||
Placement in special carousels in the app | |||||
Discounts on offer fee | |||||
In-app recognition to highlight great quality | |||||
Offer fee waived | |||||
Enhanced chargeback support. |
See your score in Uber Eats Manager.
- Log into Uber Eats Manager at the start of each month to see your updated score
- Follow recommendations to help improve your score
- Check your inbox and Uber Eats Manager at the start of each month for updates on your potential benefits
Frequently asked questions
- How often is my quality score updated?
Your quality score will be updated on the first of the month based on individual shop performance over the previous 28 days.
- How can I stay updated on my shop(s) quality score?
You can check the status of these metrics throughout the month in Uber Eats Manager. You'll receive email updates at the start of each month on the status of your score, benefits you've unlocked, and recommendations to achieve a higher score. You'll also get notifications via email and in Uber Eats Manager to help you track progress towards maintaining or unlocking new benefits based on your performance throughout the month. And notifications if you're at risk of losing out on your benefits.
- Where can I find out more about how the quality score is calculated?
The quality score places shops in one of five tiers (Excellent, Great, Good, Fair or Poor) based on their performance across areas important in providing value for customers: operational excellence, menu markup, menu details, ratings and sustainable packaging (where applicable).
Each tier has goal thresholds to meet to achieve the next tier. A shop's quality score is determined based on how many of the goals are met by the end of the month. See here for more details on the criteria for reaching each tier.
- Where can I see the benefits my shop has unlocked with the quality score?
Log in to Uber Eats Manager and navigate to the Quality score page under Performance. From there, to view the quality score of an individual shop, scroll down to the Benefits section to see a list of your shop's benefits based on your current quality score. If viewing multiple shops on the quality score page, click on an individual shop to see a list of its benefits based on its quality score.
- Does the quality score replace Top Eats?
The quality score introduces new criteria to achieve Top Eats. Now, shops that reach a Great quality score or above will unlock Top Eats. To reach a Great quality score or above, meet the goals shown for Great in Uber Eats Manager for the following metrics: operational excellence, menu markup, menu details and rating.
More questions?
*The quality score is measured at the individual shop level (even if you have several shop locations) and aggregates performance across key areas of delivery, which depending on your tier may include metrics for: menu markups, operational excellence, menu details, ratings and use of more sustainable packaging (in markets where applicable). Your restaurant's aggregate score will correspond to one of the quality score tiers that can be viewed in Uber Eats Manager. Your quality score is reassessed monthly and each store's tier may move up or down based on its performance in the key areas on a monthly basis. Under each tier, your shop will have access to certain benefits and tools, which are viewable in Uber Eats Manager. For those shops in the 'Excellent' tier, the specific benefits provided under monetary incentives may vary from time to time, and may not include each possible monetary incentive benefit in any given month. Shops ranked in the "Poor" tier will receive no quality score benefits and may no longer be able to access some marketplace tools previously available to them. Additionally, Uber will contact shops that remain in the "Poor" tier for multiple months; if, following communication efforts from Uber to improve the quality score, a shop remains in Poor tier, the shop will be at risk of being removed from the Uber Eats Marketplace at Uber's discretion. Uber Eats may change this programme, ranking tiers and corresponding scores for each tier at any time at its discretion. For more details, view the Quality Score tab in Uber Eats Manager.
**Sustainable packaging will not be a pillar in all regions, and what qualifies as more sustainable packaging, as well as the metrics used for measuring success in this area, may differ based on local requirements that will be specified by market.