Delivery from your channels with Uber Direct
Tap into Uber’s global network of couriers to provide same-day local delivery for orders placed via your own website, app, or over the phone.
What is Uber Direct?
Uber Direct is a last-mile delivery solution for businesses taking orders through their website, app, or phone. Available in 20+ countries with features such as live order tracking and proof of delivery, Uber Direct helps you provide an excellent delivery experience to your customers.
Power delivery, your way
Provide fast, high-quality delivery
Your customers can choose delivery in as little as 30 min, on the same day, or scheduled up to 30 days in advance.
Customise your delivery solution
Integrate via your existing platforms with complete control over branding, timing, and delivery tracking.¹
Reach customers wherever they are
With Uber Direct covering 90%+ of the UK population, you can reach customers reliably with our delivery options.
Access Uber's network of couriers
The Uber platform connects your orders with quality couriers available in your area.
Unlock enterprise efficiency and cost savings
Scale delivery with commission-free pricing, real-time updates, pick-up verification and batching tools to help fulfil more orders with fewer resources.
Straightforward pricing for your business
Uber Direct is a cost-effective way to get your products delivered and meet your customers' expectations.
You pay a fee for each delivery, which includes a Delivery Fee and any other applicable charges. If you're placing a delivery request through a third-party platform, that third-party platform provider may collect the fee.
How it works
Step 1: Sign up or integrate
Sign up by selecting one of the Integration partners available. You can offer your customers delivery in as little as 30 min, on the same day, or scheduled up to 30 days in advance.
Step 2: Receive orders
Customers place orders through your ordering channels.
Step 3: Dispatch with Uber
Uber automatically assigns the order to nearby couriers.
Step 4: Courier completes the delivery
Your customer receives their order promptly and without hassle.
Step 5: Track and optimise
Use real-time tracking and analytics to monitor delivery performance and improve operations.
Benefits of Uber's courier network
99%
Uber Completion Rate²
30 mins
Average delivery time for ASAP deliveries
<0.5%
Uber cancellation rate³
Setting a new delivery standard with Uber Direct
MediaMarktSaturn partners with Uber Direct to provide 90-minute express delivery of consumer electronics in more than 100 cities throughout Germany. This quick and convenient delivery service helps increase sales and enhance customer satisfaction.
Trusted across industries
Every business type runs differently. That's why our solutions flex to fit the way you deliver.
For restaurants
Deliver quality meals in as little as 30 minutes
From personal cravings to group orders, Uber Direct helps you get fresh, delicious food to your customers. Fast.
For grocers
On-demand delivery for every shop
Whether it’s a last-minute top-up or your full weekly groceries, Uber Direct ensures your customers have their shopping delivered straight to their door, exactly when they need it.
For retailers
Last-mile delivery for your local customers
From fashion, health & beauty to DIY – get your customers whatever they need, whenever they need it, with real-time delivery tracking.
Get started quickly with Uber Direct
Our trusted partners help you connect your sales channels, POS, and delivery operations.
Frequently asked questions
- What is Uber Direct?
Uber Direct is a local delivery platform for businesses of all sizes and across all industry verticals. Merchants can offer on-demand delivery to their customers directly from their own channels.
- Who is Uber Direct for?
Uber Direct is for merchants who are looking to drive revenue by offering on-demand delivery directly from their own sales channels (e.g. website, app and phone).
- How am I priced for Uber Direct?
Pricing for Uber Direct is per delivery only – there are no start-up costs, commissions or monthly minimums. Per-delivery pricing will vary based on the Uber Direct products you use, such as your channel partner and delivery mileage.
- What types of items can be delivered using Uber Direct?
Packages as large as a suitcase and as heavy as 50 pounds.
Packages for almost every consumer end market, including grocery, retail, restaurant, liquor, pet supply, flower and more.
Note: Some item types (such as pharmaceuticals, alcohol and tobacco) may be restricted depending on your geography.
- What is the difference between Uber Direct and Uber Eats?
Uber Direct is a white-label solution that allows merchants to add on-demand delivery to their own website, app or other sales channels.
Uber Eats is an online marketplace where merchants are listed side by side offering their products to customers for delivery or pick-up.
Many merchants drive revenue by using Uber Direct and Uber Eats together. Uber Direct empowers merchants to serve their loyal customer base by offering delivery to those who order directly through the merchant's own sales channels. Uber Eats connects merchants with new customers they may otherwise never have had the chance to serve.
- How does customer support for Uber Direct work?
There are 2 options for support:
Brand-managed support: You or your support team own and manage the relationship with your customers and will contact Uber Support on their behalf.
Uber-managed support: Uber Support works directly with your customers for live order support and to initiate refunds (note: currently, Uber does not refund the customer; we will only inform you about the refund decisions and amount). Additional charges may apply for this option.
- How far can I deliver with Uber Direct?
Uber Direct typically supports deliveries within a radius of 10 miles in serviceable locations, but we can deliver further depending on your needs. When you speak with an Uber Direct representative, please discuss your delivery radius needs.
Guidance and tips
Already an Uber Direct customer?
¹Direct integrations may be available for eligible enterprises.
²Completion rate excludes any merchant-initiated cancellations due to store operations or technical issues.
³Data represents Uber cancellations due to courier unavailability and/or pre-pickup courier cancellations.