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Fast Track Device Restore: Get Back Online In A Few Easy Steps

What you'll need to reset your Uber managed device: Wi-Fi network and password.

Step 1: Reset your Uber managed device

Follow this sequence to factory reset your Uber managed device:
Settings > Reset options > Erase all data (factory reset) > Erase all data


Step 2: Set up your Uber managed device

Use the Wi-Fi menu to connect and follow instructions through the "Setting up work device" steps.
It may take up to 30 minutes for your device to update.

Note: Devices with a SIM card do not require Wi-Fi.


Step 3: Click on the Uber Eats Order Manager app

Uber logo above a green receipt icon on a black rounded square background, centered on white.

Your device will automatically log in using your credentials

You should now be able to take orders.

Once your device is reset, follow the steps below to connect your printer to the Uber Eats Order Manager app.

Printer set up guide
Uber Eats for Merchants app interface on a smartphone screen, featuring a large checkmark inside a black circle with green accents and abstract circular patterns in the background.

Still need help

Having trouble logging in or forgot your username or password? Dial +1 833 ASK EATS (1-833-275-3287) or Visit the Help Centre.

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Reset tablet: Play Store

This process will help you install the Uber Eats Orders app fresh. You’ll need a Google account.

Start with Play Store path

Printer set up

This process guides you through setting up your printer with the Uber Eats Order Manager app.

Set up my printer

Reset tablet: Play Store

For this you will need the following: Your Android tablet, your Wi-Fi network password, and your Uber Eats Order Manager login credentials.

Step 1: Connect and sign-in

Connect tablet to Wi-Fi, then sign in to Google Play Store (or create an account)

Smartphone home screen with a grey background, showing the time as 10:53 and battery at 79%. The Settings app icon is in the upper right, and the bottom dock contains icons for Phone, Contacts, Gmail, Chrome, Discord, and Settings, along with a Google search bar.

Step 2: Download the app

Open the Play Store and search "Uber Eats Order Manager," find the official Uber Technologies, Inc. app, tap Install.

Uber Eats Orders app listing on a mobile app store, showing the app icon, install button, rating of 3.7 stars from 6K reviews, over 1 million downloads, and preview images highlighting order management features for businesses.

Step 3: Log in

Open the app, enter your Uber Eats Order Manager credentials, and enable permissions.

Mobile screen displaying a form asking for the email address used during registration, with a sample email entered, a 'Find my account' option, and a 'Next' button. A note mentions consent to receive a verification code by text or WhatsApp.

You should now be able to take orders

Printer setup workflow

This will guide you step by step to set up your printer with the Uber Eats Order Manager app. 

Start by opening the Uber Eats Order Manager app on your tablet

Uber logo with a green receipt icon below the text, centered on a light grey background.

Tap on the "hamburger icon" located at the top left corner of the screen

Tablet screen displaying an order management app with no current orders, showing tabs for 'Preparing' and 'Ready', both at zero, and a status indicator set to 'Open'.

Tap on Settings

Uber Eats app sidebar menu on a tablet, displaying options such as Orders, Order History, Scheduled Orders, Menu, Inbox, Settings, and Help. The bottom left shows "Test UEO 06" and "Open until 11:59PM" in green text.

Then tap on “Receipt Printing”

Uber Eats Orders app settings menu on a tablet, displaying options such as Store hours, Store info, Receipt printing (highlighted), Order settings, Device orientation, Restart the app, and Log out. The app version and a Send feedback button are visible at the bottom.

Now that you see this screen, tap Select to begin searching for printers

Tablet screen displaying a 'Receipt printing' settings menu with options to select a printer, test print receipt, enable auto print, set receipt copies per order, and enable item level receipts. Most options are disabled due to no printer being set up.

Your printer should appear shortly

If it doesn't, please check that Bluetooth and Wi-Fi are enabled by tapping “Settings” and granting permissions for “Location” and “Nearby devices”.

Tablet screen displaying a dialogue titled 'Select printer' with one printer, TM-m30III_000008, listed at the top. Below, a loading spinner and the message 'Searching for printer...' are shown.

Select your printer and proceed

Tablet screen displaying a dialogue titled 'Select printer' with one printer option, 'TM-m30III_000008', selected and a 'Continue' button at the bottom.

Tap Test Print to complete setup and you're all set

Tablet screen displaying a 'Receipt printing' settings menu with options to select a printer, test print receipt, enable auto print, set receipt copies per order, and enable item level receipts. The selected printer is TM-m30III_000008, and one receipt copy per order is set.

You should now be able to print receipts

If the steps above do not restore your device, please follow the options below.

Uber Eats Orders Web

For Restaurants

Instructions for logging in to Uber Eats Orders app

  1. Open Uber Eats Orders on web
  2. Enter the credentials (email and password) associated with your restaurant account. Having trouble locating your UEO credentials? See here.

Note: This tab must remain open to stay online. The functionality of Uber Eats Orders web is limited and the device may not chime or connect to the printer.

Important reminder: Uber Eats will never ask you to share PIN codes, bank account information, passwords, or other sensitive business or personal information over text, email, or phone

Content on this site may be human or machine translated based on your language settings. Uber cannot guarantee translations will be completely accurate and error-free.