Offer on-demand delivery from your own channels
Pay a fee per delivery. No commissions.
What is Uber Direct?
Uber Direct is our white-label delivery service that lets you add on-demand delivery to your own sales channels. Receive orders directly from your app or website, or by phone, and get your goods delivered through our platform.
Benefits of Uber Direct
Whether you’re a restaurant, grocery, or retail store, or a platform serving merchants, Uber Direct lets you offer delivery within a native brand experience. Build loyalty by owning your customer relationship and data. Plus, unlock potential revenue by using Uber Direct along with the Uber Eats marketplace.
Fast and reliable
Get your customers what they want when they want it. Delight them by offering on-demand delivery of goods through your app or website, or by phone.
0% commission
No Marketplace Fee—pay a fee based on distance, speed of delivery, and region. Control your margins by bearing the costs or passing them on to your customers.
Easy integration
Connect through your existing POS, OMS, or other platforms; use the Uber Direct dashboard; or integrate with our API and start making delivery requests.
Pay a fee per delivery—no commissions
Uber Direct is a cost-effective way to get your products delivered and meet your customers’ expectations.
Pricing as low as US$6.99/CA$7.99 per delivery.**
Flexible delivery options for your business
Delivery in under 2 hours
When the earliest availability is important to customers, get it delivered in under 2 hours.
Same-day delivery
When overnight isn't soon enough for customers, get it delivered before the end of the day.
Scheduled delivery
When customers want peace of mind, preplan the delivery up to 30 days in advance.
Get started with Uber Direct
How Uber Direct works
Step 1: Offer delivery through your channels
Provide your customers with multiple delivery options from your app, website, or phone channels.
Step 2: Request delivery through our platform
Send delivery requests by connecting with your existing POS or OMS, using the Uber Direct dashboard, or integrating with the Uber Direct API.
Step 3: Fulfill delivery orders
Once confirmed, get your products delivered based on your customers’ preferences. Share real-time updates, estimated time of arrival (ETA), and live location tracking with your customers by text.
Access technical support for troubleshooting. And resolve your customer issues quickly through Uber’s merchant support.
Choose the option that’s best for you
Select an integrated technology solution that works for your business. Switch whenever you want—Uber Direct can evolve to meet your delivery needs.
Uber Direct platform partners
Available through platform partners integrated with Uber Direct
- Connect through your existing POS, OMS, or other platform partner for automated order processing
- Easy onboarding
- No integration required
Uber Direct dashboard
Recommended for businesses with less than 1,000 deliveries a month
- Use the Uber Direct dashboard for manual order processing
- Easy onboarding
- No integration required
Uber Direct API
Recommended for businesses with more than 1,000 deliveries a month
- Integrate directly with the Uber Direct API for automated order processing
- Technical integration required
Get started with Uber Direct
Grow your business with Uber Direct and Uber Eats
Whether you’re looking to generate more demand or add to your delivery capabilities, partner with us using one service or a combination of services. Expand your reach by listing your business on the Uber Eats marketplace, and give your customers a fast and reliable way to get your products from your channels using Uber Direct.
Uber Eats marketplace
- Offer online ordering and delivery by listing your business on the Uber Eats marketplace
- Reach new customers on the Uber Eats marketplace
- Pay a percentage Marketplace Fee for delivery and pickup orders
Uber Direct white-label service
- Offer delivery through your own channels by using Uber Direct, our white-label delivery service
- Build a direct relationship with regular customers and meet their demand through your sales channels
- Pay a Delivery Fee for delivery orders
Guidance and tips
Learn more about white label delivery.
What is white-label delivery?
With a white-label delivery solution, your business can add on-demand delivery to your own website or app—delighting loyal customers and streamlining operations in the process.
What is last-mile delivery? The problem and solutions
Getting products to their final order destination is often easier said than done. Learn more about the challenges of last-mile delivery and emerging solutions that can help businesses overcome them.
A guide to the retail customer experience
From your in-store atmosphere to the online shopping and delivery options you offer, explore strategies for building a strong customer experience at your retail business.
Already an Uber Direct customer?
*One Table Restaurant Brands is an Uber Direct customer in the United States. Your results and experience may differ in other countries.
**Your rates may be higher or lower depending on your order type, distance, speed of delivery (express, same-day, next-day, scheduled), integration type (channel partner, API, dashboard), market region, and other factors.
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