Day 1: Your first steps
Welcome to Uber Eats! It’s time to get your restaurant up and running. To access Uber Eats Manager and real-time alerting from anywhere, anytime, download the mobile app.
Make sure you get paid by adding your banking and tax information
Step 1
Log in to your online portal, Uber Eats Manager. You should have received an email titled “Welcome to Uber Eats," where you’ll find a link to either log in (using your same email address) or create an account. To reset your password, click “Forgot password.”
Step 2
Upon login, if you haven’t already you’ll be prompted to add your:
- Uploaded/linked menu
- Menu hours
- Cuisine types
- Pickup instructions (optional)
- Preferred date to go live (optional)
In order to get paid, you’ll need to navigate to the Payments tab in Uber Eats Manager:
- Scroll down and add your banking details (watch this video).
- Click on the Tax Settings section, which can be found on the Tax Information tab of the Uber Eats Manager homepage. This is where you will submit your tax information.
Download the Uber Eats Manager mobile app
To access Uber Eats Manager and real-time alerting from anywhere, anytime, download the mobile app.
Explore your primary tools
Learn about the primary tools you’ll be using to get started with Uber Eats. For more information on how to use each tool, click on the how-to guides link below.
- What is it?
All-purpose online portal to manage and optimize your business
- What do you use it for?
Before completing your first order:
- Update your banking info for payment
- Upload food licence
- Add users
- Access Menu Maker to review menu
After completing your first order:
- Review your order history
- Launch marketing campaigns
- Review customer feedback
- Set holiday hours
- Ongoing adjustments to menus
- How do you access it?
Go to merchants.ubereats.com/manager and log in with your email address where you've been receiving communications about Uber Eats. Note: you should have received an email titled “Welcome to Uber Eats,” where you’ll find a link to either log in (using your same email address) or create an account. To reset your password, click “Forgot password.”
If you get an error message, you may be using the wrong set of credentials. We keep them separate so you and your staff have different permissions.
To access Uber Eats Manager and real-time alerting from anywhere, anytime, download the mobile app for iOS or Android.
- What is it?
Online tool found in Uber Eats Manager used to update and optimize your in-app menu and store hours
- What do you use it for?
- Update menu categories, items, modifiers, and prices
- View your menu online
- Confirm/update your store hours and tax rates
- Upload new photos of menu items
- How do you access it?
Click on the Menu tab in Uber Eats Manager.
- What is it?
Application that runs on a device (e.g., tablet) and is used to receive and manage Uber Eats orders
- What do you use it for?
- Log in to accept your first Uber Eats order
- Manage your delivery orders from start to finish
- Track a courier
- Delay, pause, or cancel upcoming orders
- How do you access it?
Use the unique username and password sent via email (titled “Your restaurant is officially live on Uber Eats.”) when your account is activated on the Uber Eats platform. If you get an error message, you may be using the wrong set of credentials. (Note: you can reset them in Uber Eats Manager via the Users tab.)
Other helpful tips
If you have multiple locations, you can add more store locations and toggle between them by creating a master login to reconcile payments.
Add more users to Manager app
To add new users, navigate to the Users tab and add any new users’ email addresses. Note that users must have an existing Uber account.
Have any questions or need help?
Choose from the options below to get help with your account and orders.
For restaurant owners, contact Uber Eats Support. If you call, press 1 for Restaurants, then press 2 if you haven’t completed an order yet. You can also click below to reach out.
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