Uber Eats merchant support
We’re here to help. Get answers to your Uber Eats merchant support questions by visiting the Merchants & Restaurants Help Center or by contacting our Customer Support teams across the globe.
How do I log in or sign up?
Chat through Uber Eats Manager (marketplace only)
If you have an existing Uber Eats marketplace account and would like to chat with our Support team through Uber Eats Manager, follow these steps:
- Log in to your Uber Eats Manager account by using your username and password.
- Once logged in, look for a chat bubble to appear.
- Initiate a conversation with Support.
Global Merchant Support
Contact our Merchant Support teams around the world.
Marketplace For customers on the Uber Eats marketplace | Uber Direct For customers using white-label delivery | |
|---|---|---|
Australia |
For quick assistance with order-related concerns, you can use the 24/7 Live Chat feature available on your Uber Eats Orders (UEO) tablet or mobile phone app.
For restaurants All other (non-restaurant) merchant partners | |
Argentina | WhatsApp:
+52 1 55 4999 9129 Phone number
| N/a |
Belgium | Please log in to your Uber account to view our support phone number Email: restaurants.belgium@uber.com | N/A |
Brazil | N/A | Phone number:
8000068074 Email: uberdirectbrasil@uber.com |
Canada | Phone number: French: 1-800-272-0956; Email: merchants@uber.com | Phone number: English: 1-866-987-3750; French: 1-866-987-3750; English: uberdirect@uber.com French: uberdirect-quebec@uber.com |
Chile | WhatsApp: 52 1 55 4999 9129 8am-10pm local time, 7 days a week Phone number: 56 80 091 4749 Available 24 hours a day, 7 days a week | Phone number: 56800231021 Email: uberdirectlatam@uber.com |
Costa Rica | WhatsApp: 52 1 55 4999 9129
Phone number: 0800 542 5503
| Phone number: 8005425505 Email: uberdirectlatam@uber.com |
Denmark | Phone number: +458 082 6849 For restaurants: restaurant.danmark@uber.com For non-restaurants: merchant.denmark@uber.com | N/a |
Dominican Republic | WhatsApp: 52 1 55 4999 9129
| N/A |
Ecuador | WhatsApp: 52 1 55 4999 9129 8am-10pm, local time 7 days a week Phone number: 593 2 401 8941 Available 24 hours a day, 7 days a week | Phone number: 1800000354 Email: uberdirectlatam@uber.com |
El Salvador | WhatsApp: 52 1 55 4999 9129 8am-10pm local time, 7 days a week Phone number: 503 2113 1852 Available 24 hours a day, 7 days a week | N/A |
Finland | Phone number: +358 800 102183 For restaurants: ravintola.suomi@uber.com For non-restaurants: merchant.finland@uber.com | N/a |
France | For restaurants
Please log in to your Uber account to view our support phone number
| Please log in to your Uber account to view our support contact info |
Germany | Please log in to your Uber account to view our support contact info Email: restaurants.germany@uber.com | Please log in to your Uber account to view our support contact info |
Guatemala | N/A | |
Ireland | For restaurants
Please log in to your Uber account to view our support phone number Core support Small to medium businesses: ukirestaurants@uber.com Strategic and Enterprise businesses: ukieats-support@uber.com Onboarding Email: uki-onboarding@uber.com For non-restaurants Small and medium-sized businesses Email: merchant-uki@uber.com Onboarding Email: uki-onboarding@uber.com | N/A |
Japan | Please log in to your Uber account to view our support contact info | Phone number: 0800-300-4415 Email: r.jp@uber.com |
Kenya | Please log in to your Uber account to view our support phone number
Email: restaurants.kenya@uber.com | N/A |
Mexico | Phone number: 528002832975 Email: uberdirectlatam@uber.com | |
New Zealand |
For quick assistance with order-related concerns, you can use the 24/7 Live Chat feature available on your Uber Eats Orders (UEO) tablet or mobile phone app.
Phone number: 0800 398 742 For restaurants Email: restaurants.anz@uber.com All other (non-restaurant) merchant partners Email: merchants.anz@uber.com | Phone number: 0800 453 950 |
The Netherlands | Please log in to your Uber account to view our support phone number
| N/A |
Norway | Phone number: +47 800 24 842 For restaurants: restaurant.norge@uber.com For non-restaurants: merchant.norway@uber.com | N/a |
Panama | N/A | |
Poland | Please log in to your Uber account to view our support phone number
Small and medium-sized businesses Email: restauracje.polska@uber.com
| N/A |
Portugal | Please log in to your Uber account to view our support phone number
Email: restaurantes.pt@uber.com | Please log in to your Uber account to view our support contact info |
Puerto Rico | Phone number: 18003141647 Email: uberdirectlatam@uber.com | |
South Africa | Please log in to your Uber account to view our support phone number
Email: restaurantsrsa@uber.com | Please log in to your Uber account to view our support contact info |
Spain | Please log in to your Uber account to view our support phone number
Email: restaurantes.es@uber.com | Please log in to your Uber account to view our support contact info |
Sri Lanka | N/A | |
Sweden | Please log in to your Uber account to view our support phone number
Email: support.sweden@uber.com | N/A |
Switzerland | Please log in to your Uber account to view our support phone number
Email:
restaurants.switzerland@uber.com
| N/A |
Taiwan | Phone number: 0080-185-7210 Email: tw-eats@uber.com | Please contact your Account Manager for the support phone number Email: tw-eats@uber.com |
United Kingdom | For restaurants Please log in to your Uber account to view our support phone number
Email: Small to medium business accounts:
Strategic & Enterprise Accounts:
Onboarding Email: uki-onboarding@uber.com For non-restaurants | Please log in to your Uber account to view our support contact info |
United States | Phone number: 1-833-275-3287 Email: merchants@uber.com | Phone number: 1-866-987-3750 Email: uberdirect@uber.com |