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Local delivery 101: how to fast-track trips from your own channels
Convenience is king in today’s online ordering landscape, and the demand for fast delivery is growing. A study by Capital One conducted in 2024 finds that 80% of consumers expect companies to offer same-day delivery, and more than 76% of them want the option to receive their goods within 3 hours.
As a business, you can address this need by offering express delivery that caters to multiple customer types, including those who prefer to order directly from you. To power delivery from your own channels efficiently and affordably, you can use a delivery tech solution such as Uber Direct, which integrates seamlessly with your tech stack. Uber Direct connects you with a vast network of local couriers and empowers your customers to choose from flexible delivery timeframes to get products delivered to their doorstep.
Offering on-demand delivery through your website, app, social channels, or on phone orders can be a valuable way to drive long-term customer loyalty and growth. Explore the benefits of enhancing your first-party delivery experience with a solution like Uber Direct.
Research on consumer sentiment* shows that a positive delivery experience goes a long way for customers:
90%
of consumers say they feel more valued as a customer after a positive delivery experience81%
of consumers like a product more after a positive delivery experience72%
of consumers are more likely to continue ordering from companies that offer express deliveryBy using a delivery tech solution like Uber Direct, you can offer on-demand delivery for customers who prefer to order from you directly.
From a pricing standpoint, you pay only a fee per delivery.
No commissions
No hidden charges
No recurring software fees
How delivery from your own sales channels works:
Depending on the software solutions in your existing tech stack, getting started could be as simple as turning on a toggle.
Step 1
Plug into your existing tech stack
Integrate with delivery tech solutions like Uber Direct through your:
- Online ordering system
- Point-of-sale (POS) solution
- Order aggregator
- Delivery management software
Step 2
Offer flexible delivery windows
Urgent: Within 2 hours
Fast: Same-day
Specific: Scheduled up to 30 days in advance
Step 3
Connect and dispatch
Automatically send delivery requests to a vast network of couriers. If you use delivery management software, auction-based logic or rules will be applied to match each delivery order to the best courier for your needs.
Step 4
Deliver to the customer’s doorstep
Couriers pick up orders from your business and deliver them to customers. With Uber Direct, customers enjoy real-time tracking and proof of delivery (POD) for added security.
94%
of customers are more likely to reorder after a positive delivery experience*
Interested in integrating Uber Direct with your existing tech stack?
* “The new brand builder,” Uber and Edelman (July 2023).
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