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How to build customer loyalty and trust in your business

What is customer loyalty?

Why is it important to build customer loyalty?

Loyal customers keep spending money with you

Customer loyalty saves you money

Loyal customers talk about the brands they love

How to measure customer loyalty

Repeat customers

Customer survey results

Reviews and ratings

Social media mentions

Customer referrals

6 strategies for building customer loyalty

1. Deliver an exceptional customer experience

2. Establish (and live by) your brand values

3. Send valuable emails

4. Interact with customers on social media

5. Encourage (and listen to) customer feedback

6. Reward customer loyalty

Attract loyal customers with Uber Eats

Frequently asked questions

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