Please reach out to customer support or your account manager if you have questions.
Choose what’s right for you
No 2 businesses are alike, and our partnership options reflect that. You can partner with Uber Eats in various ways—including Marketplace, Webshop, and Uber Direct—to help reach customers and generate sales.
Marketplace plans: reach customers on Uber Eats
Expand your reach by offering customers delivery and pickup from your business in the Uber Eats app. The Marketplace plans are designed to meet you where you are based on your goals.
More choices: drive sales from your existing channels
You can help optimise your sales by combining Marketplace with Webshop— a solution designed to give customers more ways to order from your channels directly.
Add on-demand, white-label delivery to your website or app
- No commissions; tailored pricing is based on distance
- Customers place orders on your website or app where you choose delivery options and set delivery fees
- Send delivery fulfillment requests through the Uber Direct dashboard, through our API, or through your existing order management system that integrates with Uber Direct
- Keep customers in the know with confirmations and live delivery updates that can be customized to match your brand
Frequently asked questions
- How do fees work?
Depending on how you choose to work with Uber Eats, different fees may be charged on orders facilitated through the platform.
The Uber Eats Fee is charged to you for every order you receive from your customers via the Uber Eats App. It varies depending on the option you choose.
When working with Uber Eats, you can expect your earnings in a given pay period to equal the total retail price of all items (including sales taxes) minus applicable fees paid to Uber and delivery people and any refunds given to customers for order errors within your control, after fraud checks.
- What do fees cover?
Fees facilitate the marketing, sale, and fulfillment of orders on the Uber Eats platform. Charging a fee helps us build a third-party delivery experience that creates value for your business and customers. Here are some of the items that the Marketplace Fee covers:
On-demand lead generation: By listing your business on the Uber Eats app, customers across our rides and delivery network have the ability to find and order from your business. The fee allows us to invest in ongoing marketing and promotion efforts to bring more customers to our platform on your behalf.
Delivery service facilitation: A network of delivery people who have signed up with Uber will always be available to your business, if you choose. The fee helps us cover costs associated with background checks, insurance, and efforts to help recruit and retain these individuals.
Tools and technology: We offer your business a number of tools for order management, menu making, insights and analytics, in-app marketing, and more. The fee allows us to invest in resources to keep these tools up to date and running smoothly.
Payment processing: With the exception of Webshop and Uber Direct, the fee includes all payment processing fees for your business when customers place an order through the Uber Eats app.
24/7 customer support: Fees help us invest in the personnel and infrastructure to provide support (by phone, email, and online forums) to your business, your customers, and delivery people in Uber’s network all day, every day.
- Does Uber Eats charge any hidden fees?
We do not charge your business any hidden fees. You can switch between available plans or end your contract anytime with no penalty. You might encounter additional costs or Marketplace Fee modifications in your earnings statement, including:
Activation Fee: You shall pay a one-time Activation Fee (as set out in the Order Form) (inclusive of VAT, if applicable) to Portier Taiwan to cover administrative costs of assisting you to onboard the Uber Eats App.
Ancillary Service Fee: Unless otherwise agreed by the parties, you agree for Portier Taiwan to charge you the Ancillary Service Fee (inclusive of VAT, if applicable) as set out in the Order Form to cover ongoing administrative costs .
Promotion fees: If you’re running a marketing or ads campaign through our in-app solutions, the amount you spend will come out of your earnings.
Order error adjustments: These adjustments are the eligible customer refund costs that are deducted from payouts for circumstances within your business’s control, and after fraud checks.
Taxes: Application of sales tax.
¹The pricing plans reflected on this page are only available in Taiwan. If you are located outside of the Taiwan, please update your location and language preferences at the bottom of this page to view the pricing plans available to you.
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