How to use Uber Eats Manager

Uber Eats Manager is the tool that helps you review data, build reports, and manage your business.

Your performance at a glance

Logging in to Uber Eats Manager will bring you to the homescreen, where you can see your overall performance in one place.

*Values seen in these images are for reference purposes only. Currency and amounts vary locally depending on the country you are in.

On this page, you’ll get a description of your business’s analytics

The home screen will show a summary of the statistics for your business. Select the date range so you can see your total sales, order volume, and receipt value.

On the right side is merchant operation information such as unaccepted orders, canceled orders, incomplete orders, and if your business has been disconnected from the Uber Eats app.

At the bottom is your top seller, satisfaction, user recurrence, and a guide to managing your business.

Your info, with more details

Customize your analytics chart to see the data that matters most to you.

Select the date range for which you want to review performance. You can view information for yesterday, the past week, the past 12 weeks, or the past 12 months.
Choose the Sales, Order volume, or Receipt value tabs. Hover over the graph to see time-based comparisons.
On the right side, see missed orders, inaccurate orders, and downtime to discover where you can improve.
Get a general idea of which dishes are your bestsellers and what users have to say about them.
To identify the exact times and orders associated with missed orders, inaccurate orders, and downtime, choose See more.

Identify the issues affecting your sales

Scroll down in the home screen to review your operation metrics.

Select the category you want to see in more detail:

Incorrect orders
Not completed orders
Store downtime (the Uber Eats Orders app connection rate or the time your establishment was inactive during business hours).

You’ll be redirected to the Operations tab:

Filter for the desired date interval in the upper filter.
You will see 2 graphics:
- Line chart that shows the trend in the number of incorrect or incomplete orders over time.
- Pie chart that shows a breakdown of the distribution per issues type
Select Download to get a data sheet for the selected category.

Continue scrolling down to review main wrong items, order issues by hour and connection rate.

Easily monitor your business’s performance

Sales

In this tab, you can select a date period and view:

A general summary of total sales, orders and average ticket value.
A line chart that shows the general trend of the category you selected (from the above)
Sales ranking of your most popular items and sales per hour.

Users

Here you will find information regarding your customers and their segmentation. You can also check the customer reviews about your business.

Reports

In Reports, you’ll be able to download executable reports in Excel that contain information on the performance and earnings of your business, such as:

Payment details
Top wrong items
Incorrect orders
Order history
Downtime
User and delivery partner feedback

Top Eats (for restaurants only)

Earn the Top Eats badge and increase your sales by 6%. You can earn the badge when:

You fulfill your opening hours with a maximum volume in the hours that your business is open to the public
You get 5-star ratings on all your orders
You receive more than 20 orders in a 90-day period
You don’t lose or cancel orders
You successfully complete orders

If you’re on Top Eats, you’ll have more visibility in the app compared with merchants that don’t.

Communicate with users directly through Uber Eats Manager

Interact and improve your relationship in real time with your users

Message users about their missed or canceled orders
Keep them coming back to your business by sending them a promo
Give your business a voice
Generate special promotions for them

Get noticed and increase your sales

Create and launch engaging campaigns and promotions in the Marketing tab.

Learn more about ads

Learn more about promotions

Review your earnings

Payment of your earnings will always be made by bank transfer to the account you’ve captured. In the Payments tab, you’ll find all the information related to your total earnings.

Control your sensitive information

As an admin, in the Users tab you can control which staff have the necessary permissions to view sensitive business information within the app.

Create or design your menu or catalog

Go to the Menu or Catalogs tab to add, modify or remove the items you sell in your business. Also you can adjust the prices, pictures, and much more!

For more useful information, please check our resources:

If you manage a restaurant, go to the Menu page
If you manage a commerce, go to the Catalog Manager page

Set up your business

In the Settings tab, you can adjust options, including:

Activating pick up orders (available for restaurants)
Enabling special order instructions
Enabling special item instructions
Enable high demand mode
Share your safety practices
Allow customers to indicate their food allergies (available for restaurants)

On the other sections you can adjust the schedule of your establishment for holidays, modify the preparation time and upload documents to ensure that you can operate according to your business setup and local regulation.

What is a chargeback?

Chargebacks are refund order adjustments for the user, which the merchant is responsible for funding, understand more about this here.

Review this guide to learn about why you may be required to provide order adjustments to the customer.

You will not be charged for order adjustments when one of these cases applies:

Fraudulent Users
Fraudulent Couriers
Couriers with past Incidents
Courier Pick and Pack Orders
Reports Outside of Time Limit
Suspicious Delivery

Your store will be charged for order adjustments if one of the following occurs:

Wrong order
Missing or wrong item
Missing order
Poor food quality

Other scenarios may be applicable, be sure to check out the guide for more detailed information.

To submit a dispute navigate to the Orders tab in Uber Eats Manager, follow these steps:

Filter orders using the "Refund paid by store" option
Check the order details and open the dispute
Fill out the form and send your request
To find and track your dispute requests, filter by the "Refund Dispute" label

Check out this step-by-step guide on how to dispute adjustments for order errors here.

Frequently asked questions

How can I log in to my Uber Eats Manager?
Just go to t.uber.com/adm-eats.
How can I recover my password?
Go to Uber Eats Manager.

Choose Forgot your password?

Enter your email address and select Next.

You’ll receive an email through which you can reset your password.
How is my business rated on the Uber Eats app?
After receiving their order, a user can rate their satisfaction on a scale of one to 5 stars in the app. The average of the users’ ratings is shown to other users when they view your business in the Uber Eats app.

Under “Restaurant” in the Feedback tab, you can find the overall level of user satisfaction over the last 90 days. Your overall rating is categorized based on your performance at each star level.

In addition, you can see individual reviews, how the user received the order (if you offer pickup), and associated comments by tenure.
How can I respond to user comments?
Go to Uber Eats Manager.

In the sidebar, select Feedback.

Choose the request to reply.

A text section will pop up where you can reply or provide a discount voucher.

We encourage you to read each of the ratings and reply with a short message to let your users know that their opinion is important to you.
How can I download my reports?
Go to Uber Eats Manager.

In the sidebar, select Reports.

Choose the Request reports button at top right.

Select the type of report you want to download:

Payment details: Includes information on total earnings, total for each order received, and payment dates.

Top incorrect items: Includes information about refunds related to items that were incorrectly shipped on orders.

Inaccurate orders: Includes information about refunds related to inaccurate completed orders.

Order history: Includes an overview of the orders you’ve received on Uber Eats.

Downtime: Provides an hourly breakdown of how many minutes you were not online in the app.

Rider and delivery partner feedback: Includes feedback on orders that users have received and feedback from delivery partners after your business has delivered the orders.

Menu item feedback: Contains specific ratings and comments for each of the dishes your merchant offers.
How can I upload my banking information?
Go to Uber Eats Manager.

In the sidebar, select Payments.

Enter your information in the “Bank account details” section.
How can I give my staff access to Uber Eats Manager tabs?
Choose the Add user button.

Enter the email address of the person you want to give access to.

The email owner will receive a notification in their inbox so they can generate their own password and enter the admin portal.
How can I remove someone from my Uber Eats Manager?
You can revoke access at any time by going to the 3 dots that appear to the side of the email address you wish to delete and selecting Delete.
How can I get more information about my weekly payment?
You’ll receive your payment every week once you have entered your banking and tax information. Payments roll over 1-3 business days after your weekly cutoff, which is Mondays at 4:00am. This may vary by bank. This type of payment is free of additional costs.

To have a detailed report of your weekly payments, we recommend following these steps:

Go to Uber Eats Manager.

Navigate to the Payments tab.

Select Reports.

This way, you can get a detailed report on your sales during the week.

If you need additional help on this matter, please reach out to our Support team through WhatsApp or phone call.