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Built Your Way: Product enhancements for every type of business
Working with Uber Eats, you deserve tools that are reliable, flexible, and capable of creating measurable value. To build this product experience, we’re focused on forming the deepest possible understanding of your business by visiting your stores, hearing your feedback and pain points, and identifying what you need to operate successfully.
In this issue of Built Your Way, we invite you to explore recent product enhancements. Whether you just joined the platform or are hoping to expand your delivery operations, you'll find new ways to drive demand, deepen customer relationships, and streamline your operations. Jump to a dedicated section to learn more about:
New tools for restaurant operators
We know that our restaurant partners are focused on driving demand on the Uber Eats platform, but not at the expense of control. The latest product updates provide you with new ways to scale your business while keeping you in the driver’s seat. Explore further:
Stay in control of your finances
- Order accuracy analytics and reporting. We’ve updated reporting capabilities to help you spot order accuracy issues earlier, enhance the customer experience, and prevent chargebacks to your business. In Uber Eats Manager, navigate to the Analytics tab, then select Operations to drill into robust insights, some of which include:
- The amount charged back to your store due to inaccurate orders
- The number of inaccurate orders over time
- A breakdown of inaccurate orders by issue type
- A heatmap with the times of day when inaccurate orders are reported most
- For multilocation partners, a breakdown of stores reporting the highest volume of inaccurate orders as well as top offending items
- Definitions for all terms associated with inaccurate and canceled orders
Stand out to new customers
- Self-serve storefront image. The first impression your business makes on the Uber Eats app comes from your storefront image. With the new self-serve capability, you can upload, update, and approve cover images yourself right from Uber Eats Manager. This allows you to:
- Stay in control of your branding, without the added step of contacting Support
- Promote holidays, seasonal items, and limited-time menu offerings
- Stand out to new and returning customers with fresh imagery
- Multilocation self-signup.¹ If you manage a number of store locations, you now have an easier way to sign them up for Uber Eats yourself. When you log in to Uber Eats Manager, navigate to Stores and click on Add in the top right corner. From there, you’ll have the option to:
- Add stores under existing brands
- Associate new stores to existing stores under a brand
- Add new stores under a new brand
- Onboarding center. If you’re just starting out with Uber Eats or you have new stores joining the platform, it’s important that you’re met with a clear onboarding experience that sets you up for success. Now the Uber Eats Manager dashboard will show new stores clear onboarding prompts to make sure all the essentials are in place before you start. With this new interface, you can expect:
- Centralized guides and educational resources
- More transparency around necessary steps
- Enhanced self-serve capabilities, reducing time spent with Support
- Visibility into store location view if multiple stores are in onboarding status
“On any given day, your to-do list extends far beyond delivery. So when it comes to Uber Eats, it’s important that your experience with the product is seamless. These latest updates are designed to give you more control and clarity, whether you’re onboarding new stores or managing your existing one. Spend less time with Support and more time growing your restaurant.”
Mugdhaa Garg, Product Operations Manager, Uber Eats
Access new features and personalized support in Uber Eats Manager
Evolving to meet your needs
Your feedback is the foundation of our product experience. As your business grows and your needs change, tell us what you need to thrive. We promise to listen, learn, and build on your behalf. If you have questions about how to use any of these features or want suggestions for how our platform can better serve you, reach out to your Account Manager or visit our Help page to contact our Support team.
¹Customers who add locations with the self-signup feature will be subject to standard pricing. If you have existing stores under negotiated terms, contact your account manager to add additional locations.
²Based on internal data.
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