Introducing the success score

Take your business to the top. With the new Uber Eats success score, you’ll get access to insights and benefits to help grow your business.

帮助您拓展业务的智能工具

The success score is a new tool designed to help restaurants on Uber Eats get more insights into their delivery business and how to succeed on the platform.

How it works:

Each month, stores will get their success score and benefits based on their performance over the previous month
Reach the goals shown in Uber Eats Manager to reach the next tier the following month
See tailored recommendations on the best ways to provide more value for customers, achieve a higher score, and unlock more benefits

查看数据分析，在 Uber Eats 优食脱颖而出

The success score is calculated based on performance across metrics important for delivering value for customers. High performance in each of these areas below can help maximize your success score and growth on Uber Eats.

卓越运营

商店在保持订单可靠性、及时性和准确性方面的表现

菜单详情

您的菜单中有多少商品提供照片和/或描述

评分

顾客对贵店的喜爱程度（基于平均顾客评分）

环保包装

根据当地第三方标准，贵店的包装在多大程度上符合可持续性要求*

解锁权益，推动业务发展

As your success score increases, you’ll unlock benefits and recognition in the app that help boost your business. See an overview of some of the benefits you can unlock at each tier below. Check Uber Eats Manager for a full list of your benefits. Benefits are subject to change.

解锁权益，推动业务发展
主要权益	较差	尚可	良好	优秀	杰出
符合开展优惠活动的条件
有资格投放广告
应用中的特殊轮播展示位置
优惠活动费减免
应用内认可，突出卓越品质
更好的退单支持
免除优惠活动费

在 Uber Eats 优食管理工具中查看您的得分

在每月初登录 Uber Eats 优食管理工具，查看最新分数
遵循建议，提升分数
每月月初查看收件箱和 Uber Eats 优食管理工具，了解获得潜在权益的最新进展

了解详情 ->

常见问题

How often is my success score updated?
Your success score will be updated on the first of the month based on individual store performance over the previous 28 days.
How can I stay updated on my store(s) success score?
您可以在 Uber Eats 优食管理工具中查看这些指标在当月的状态。您将在每月初收到电子邮件通知，了解您的分数、已解锁的权益以及获得更高分数的建议。您还将通过电子邮件和 Uber Eats 优食管理工具收到通知，帮助您根据当月的表现情况，了解保持或解锁新权益的进度。如果您面临失去权益的风险，我们也会通知您。
Where can I learn more about how the success score is calculated?
成功分数会根据门店在为用户提供价值的重要方面的表现（包括运营优秀、菜单加价、菜单详情、评分以及可持续包装（如适用）），将门店分为五个等级（优秀、有竞争力的、良好、一般或较差）。

每个等级都有相应的个人目标门槛，达到后可晋升至下一级。门店的质量分数取决于当月达成了多少个人目标。点击此处可查看更多关于各等级达成标准的详细信息。
Where can I see the benefits my store has unlocked with the success score?
登录 Uber Eats Manager，进入绩效下的成功分数。在这里，如果查看单个门店的成功分数，向下滚动至奖励部分，即可根据当前成功分数查看门店可享受的奖励列表。如果在成功分数页面查看多个门店，请点击某个门店，即可根据其成功分数查看该门店的奖励列表。
Does the success score replace Top Eats?
The success score introduces new criteria to achieve Top Eats. Now, stores that reach a Great success score or above will unlock Top Eats. To reach a Great success score or above, meet the goals shown for Great in Uber Eats Manager for the following metrics: operational excellence, menu markup, menu details, and rating.

还有其他问题吗？

访问帮助中心 ->

*成功分数以每家门店为单位进行衡量（即使您拥有多家门店），并汇总了派送关键领域的表现，这些领域根据您的等级可能包括：运营表现、菜单详情、评分以及使用更可持续包装（适用市场）。您餐厅的综合分数将对应于可在 Uber Eats 优食管理后台查看的某一成功分数等级。您的成功分数每月重新评估，每家门店的等级会根据当月在关键领域的表现上升或下降。每个等级下，您的门店都可在 Uber Eats 优食管理后台获得相应的奖励和工具。对于处于“优秀”等级的门店，金钱激励下的具体奖励可能会不定期调整，且某个月未必包含所有可能的金钱激励。处于“较差”等级的门店将无法获得成功分数奖励，且可能无法继续使用部分之前可用的市场工具。此外，连续数月处于“较差”等级的门店将会收到优步的联系；如在优步协助提升成功分数后，门店仍处于较差等级，则该门店有可能被优步移出 Uber Eats 优食平台，具体由优步决定。Uber Eats 优食可随时自行调整该计划、等级划分及各等级对应分数。详情请查看 Uber Eats 优食管理后台的“成功分数”标签页。

**更可持续包装并非所有地区都作为考核项，且何种包装符合更可持续的标准，以及衡量该领域表现的指标，可能会根据市场的本地要求有所不同，具体以各市场说明为准。