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How to get started using your printer and tablet

Learn how to get started using your tablet, connect the printer to your tablet, and resolve any technical issues.

Getting started with your tablet

How to start the tablet

  • Step 1: Press and hold the power button on the tablet until the tablet is turned on

  • Step 2: Once the tablet is open go to Settings → Wifi → Connect to your network

How to log in on the tablet

  • Step 1: Tap on the Uber Eats app icon

  • Step 2: Log In to the app using the credentials that you received via email from noreply@uber.com (Subject: Uber Eats login info)

Getting started with your printer

How to set up the printer

  1. Connect the printer to the power supply
  2. Open the case
  3. Put the paper roll in the printer
  4. Close the printer case

    Tips on how to put the paper roll in the printer:

  • First, locate the start of the roll and ensure the paper feeds from the bottom of the roll
  • Next, place the new roll in the designated slot inside the printer, with the paper feeding from the bottom
  • Finally, pull a few inches of paper from the roll, and make sure it is straight and not twisted

How to connect the printer to the tablet

Step 1.

Connect the printer through Bluetooth. Next, go to tablet Settings → Turn Bluetooth on → Search for the printer via Bluetooth and add the printer.

Tip: When connecting the printer, make sure to select the correct printer name. If there are multiple Bluetooth devices nearby, the list can get confusing. Identifying the specific name of your printer will ensure you connect to the right device.

Step 2.

Open the Uber Eats Order app on the tablet. Next, click the three bar lines icon on the top left corner of the tablet.

Tip: The Uber Eats Orders app might not open the first time because it might be uploading. If this happens, give it some time to load fully before trying again.

Step 3.

Click on the Settings icon.

Step 4.

Click on Receipt printing.

Step 5.

Next, click “Printer.” The app will then search for your printer. This may take up to 60 seconds. Select your printer and then click Continue. If you want you can test your printer by clicking ‘ Test print receipt.’

Compatible printers

The following printers have been tested and/or recommended by Uber for use with the Uber Eats Orders (UEOv3) app on Android devices only (tablets or phones).

Compatible printers

Brand

Model family

Model variant

Star Micronics

SM-L200

n/a

Star Micronics

TSP100

TSP143, TSP143IIILAN, TSP143IIIW

Star Micronics

TSP650

TSP654, TSP654III

Star Micronics

mC-Print2

MCP21

Star Micronics

mC-Print3

MCP30, MCP31

Star Micronics

CK710 (OEM)

CK710-UWB-F312

Star Micronics

SP742

SP742 (STR-001)

Epson

TM-m30

TM-m30, TM-m30II, TM-m30III

Epson

TM-T82

TM-T82II, TM-T82II-i, TM-T82III, TM-T82IIIL

Epson

TM-U220

Epson

TM-m10

Epson

TM-T20

TM-T20, TM-T20II, TM-T20III, TM-T20X

Epson

TM-T70

TM-T70II

Epson

TM-T88

TM-T88IV, TM-T88V, TM-T88VI

Sunmi

Sunmi 80mm Cloud Printer

C04000069, C04004005

Sunmi

Sunmi V2S Plus

P06054020

Click here for the full list of printers that are compatible with Apple's AirPrint technology for iOS/iPadOS Devices only. Search in the "Airprint devices" section.

Frequently asked questions

  • When using a new device or trying to connect to a network for the first time:

    Check to see if the wireless network recognizes the 2.4 GHz band.Some tablets do not support 5 GHz networks. If you can't see the Wi-Fi network name (SSID) in the Wi-Fi section of the tablet's Settings app, but it appears on other devices, this may be the issue.

    If the device was previously connected to the network:

    1. Make sure that the device has sufficient charge and is not located near items that may cause interference, such as microwaves or cordless phones
    2. Verify that other devices in the restaurant can connect to the Internet
    3. From the tablet's home screen, open the "Settings" app
      • Turn Wi-Fi off for 10 seconds
      • Then, turn the Wi-Fi back on
    4. Verify that the device is connected to the Wi-Fi network and that the connection is stable
    5. If the Internet connection is still not functioning, reset the tablet
    6. If this does not work, reboot your router or contact your Internet provide

  • If orders are not arriving as expected, your restaurant may be invisible to customers. You can check to see if your restaurant is online by doing the following:

    • Make sure your restaurant is online by looking at the navigation icon and make sure it’s green
    • Confirm your tablet is connected to the restaurant’s Internet by opening the ‘Settings’ on your tablet and check it
    • Make sure that your tablet is charged and your Uber Eats app is open all the time for your store to be visible
    • Check with an alternative device if your internet connection is active.

  • If your tablet is not ringing while you receive a new order, you can change it by modifying your notification settings.

    • Step 1: Press on the ‘Setting’ icon
    • Step 2: Press on ‘Sounds’

    There you will be able to see all the necessary information about how to activate the sound of the notifications

  • Visit our Help Center here.

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Uber Direct

Uber Eats Manager

Select your preferred language
EnglishDeutsch

Uber Direct

Uber Eats Manager