Our tools help you manage your orders and your business
It’s important to remember that access credentials are different for the 2 tools.
Uber Eats Orders
With this tool, you can start receiving your orders and keep track of them. You can also set hours for your business, set hours for a particular menu or category, or note if any of your menu items are out of stock.
You can access it through the Uber Eats website. Note:The website allows you to monitor orders and access some of its management functions.
You can also access by downloading the app. Note: The app allows you to complete orders.
Uber Eats Manager
With this tool, you can manage your establishment. In Uber Eats Manager, you can add or delete menus or catalogs, review your weekly earnings, automate responses for your customers, and more.
You can access it through the Uber Eats website or by downloading the app.
Log in to Uber Eats Manager
Next, you can choose to log in via your email service or type in your email to validate your identity
Enter the verification code you’ll receive via text message
Enter your password (the same one you use in the Uber rides service)
If you didn’t receive the text message you can access other validation options in the I didn't receive the code button or directly access via password.
Your login credentials were sent by email to the address you provided and has the subject line “Uber Eats welcomes you”. If you can’t find this email in your inbox, look for it in your junk (spam) folder.
Log in to Uber Eats Orders
Open the Uber Eats Orders app and enter your registered phone number or email address.
Enter your password. The password was sent in an email to the address you provided with the subject line “Uber Eats Orders login information”. If you can’t find this email in your inbox, look for it in your junk (spam) folder.
Important next steps
Review your menu or catalog
If you manage a restaurant:
When you go to Uber Eats Manager, make sure your menu is ready by clicking on the Menu tab. If you need help setting up your menu, click here.
If you manage a shop:
Keeping your stock and hours up to date, and completing your catalog with photos is key to providing a great experience for customers. Learn how to manage your catalog here.
Review your tax and banking information
It is important to check if you have already uploaded your tax information; without it, you will not be able to issue invoices and your account may not be activated.
To review your tax information
- In Uber Eats Manager, choose Payments.
- Then select the Invoice settings tab.
- Check if your tax information is correct. Otherwise, you will have to fill out all the fields. When you finish, choose Submit.
To check that your banking information is uploaded correctly
- In Uber Eats Manager, choose Payments.
- Then select the Banking data tab.
- Check if your banking information was uploaded correctly. If not, you’ll need to enter it by selecting the Add button.
This requirement is necessary for your earnings to be deposited.
Frequently asked questions
- Which username and password should I use to take orders?
We’ve sent your login information (username and password) to the email address you provided to sign up with us; the email has the subject line “Welcome to Uber Eats”. Remember that your username will have the name of your business followed by “@ubereats.com.” If you can’t find this email in your inbox, look for it in your junk (spam) folder.
We recommend changing your password once you receive the email. This video tutorial will show you in detail how to change your application password so you can start taking orders immediately. For the mobile experience, check out this video.
- What application can I use to receive orders?
You must use Uber Eats Orders, from either a desktop computer, a mobile device (cellphone), or a tablet (recommended). Follow these steps:
- Enter your username email and password to sign in. The information to access the application was sent by email to the address you provided; it has the subject line “Uber Eats welcomes you”. If you can’t find this email in your inbox, look for it in your junk (spam) folder.
- After logging in, set your business’s open hours by choosing Menu (this is the 3-line button on the left) and selecting the Hours option. With this action, you can set the opening time of your business to start receiving orders.
- When an Uber Eats user places an order with your business, it will appear in the New Orders tab, and the screen will light up green.
- To accept it, choose the order and select the Confirm button to start preparing it.
- You can check out this video tutorial for more information.
- Which application should I use to review my earnings?
You must use Uber Eats Manager, either from a desktop computer or from a mobile device (cellphone). Follow these steps to get a detailed report of your sales:
- Enter your username email and password to sign in. The information to access the application was sent by email to the address you provided and has the subject line “Uber Eats welcomes you”. If you can’t find this email in your inbox, look for it in your junk (spam) folder. Click on Payments.
- Select Reports.
- In which application can I update my menu hours?
You must download Uber Eats Orders app, from a mobile device (cellphone), or a tablet. Follow these steps:
- Enter your username email and password to sign in. The information to access the application was sent by email to the address you provided and has the subject line “Uber Eats welcomes you”. If you can’t find this email in your inbox, look for it in your junk (spam) folder.
- Choose Settings (this is the penultimate icon on the left menu) and then select the Business Schedules option. With this action, you can set the schedules of your business.
- To edit the store hours that apply to a specific menu, select Menu hours and choose the menu you want to edit.
- Then select the day and the desired opening and closure time. Here, you can select the times and days of the week that you want the menu to be available. Check that the menu hours and categories match your operating hours.
- Don’t forget to press the button Update menu schedule to save the changes.
- What should I do if I can’t access my account?
First try logging in to Uber Eats Manager with your username and password. Also, see the access credentials included in the “Uber Eats welcomes you” email that arrived when you were activated.
If you don’t remember your password, you can select the “Forgot my password” option to change it to one of your own.
If that doesn’t work, we recommend contacting our Support team through WhatsApp or by phone so that they can help you access your account.
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