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Get Uber Direct: branded by you, delivered with Uber.

Offer on-demand delivery. No hidden charges.

Get started with Uber Direct

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Benefits of Uber Direct

Uber Direct is our white-label delivery solution that lets you offer on-demand delivery on your website or app. Use it to help delight your customers and build brand loyalty.

Fast and reliable

Get your customers what they want. At the tap of a button your customers can select express or same-day delivery. Delivered with Uber in minutes.

Seamless workflow

Place orders via the API or via the Uber Direct dashboard, or integrate through one of our channel partners. The Uber Direct API makes it easy to integrate with your existing order management system.

Tailored fees, no commissions

No commissions or hidden charges. Manage your delivery options without incurring the cost of your own delivery fleet. Stay in control of your brand and manage your customer data.

Choose the option that’s best for you

Select an integrated technology solution that works for your business. Switch whenever you want—Uber Direct can evolve to meet your delivery needs.

Option 1

Platform partners

For businesses offering any amount of deliveries per month

  • Activate through your existing POS, OMS, or other platforms for automated order processing
  • Easy onboarding
  • No technical integration
Option 2

Direct API

For businesses with 1,000+ deliveries per month

  • Integrate with the Direct API for automated ordering processing
  • Technical integration is required
Option 3

Direct dashboard

For businesses with less than 1,000 deliveries per month

  • Use the Uber Direct Dashboard for manual order processing
  • Easy onboarding
  • Technical integration is required

Already an Uber Direct customer? Log in here.

How Uber Direct works

Step 1:

Offer delivery through your channels

Provide your customers with multiple delivery options from your app, website, or phone channels.

Step 2:

Request delivery through our platform

Send delivery requests by connecting with your existing POS or OMS, using the Uber Direct dashboard, or integrating with the Uber Direct API.

Step 3:

Fulfill delivery orders

Once confirmed, get your products delivered based on your customers’ preferences. Share real-time updates, estimated time of arrival (ETA), and live location tracking with your customers by text.

Access technical support for troubleshooting. And resolve your customer issues quickly through Uber’s merchant support.

Choose the option that’s best for your business

Uber Direct dashboard.

Use the Uber Direct dashboard to create your account and start placing test trips. Fast and convenient onboarding flow. Start delivering immediately.

Uber Direct API.

The fast way to automate delivery requests when you have a high volume of orders. Seamlessly integrate directly with Uber, or through one of our preferred channel partners.

More delivery options

Express

Delivered in minutes. When speed is crucial for customer satisfaction. Give your business a competitive advantage.

Same-day

When overnight isn’t soon enough. Align delivery options with the needs of your business operation.

Scheduled

Delivery planned up to 30 days in advance. Typically used for next-day delivery. Offer your consumers peace-of-mind with pre-planned delivery on their terms.

“We want control of our retail experience from start to finish, in-store and online. We chose Uber Direct for same-day deliveries because we know they will deliver an excellent experience that fits with our brand.”

Adrian McKenzie, Senior Manager of eCommerce, EB Games

Delight your customers

ETA and latest arrival

Provide customers with delivery estimates while their order is enroute, including live courier location. Share via Uber powered SMS tracking links, or leverage Uber’s data to share your own tracking link.

A smooth hand-off, every time

Give your customers a safe way to share specific hand-off instructions with their courier without sharing their phone numbers. Share via Uber powered SMS tracking links, or leverage Uber’s data to share your own tracking link.

Customer support

Ensure your customers can resolve delivery issues quickly with convenient access to Uber-managed customer support.

Already an Uber Direct customer?

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