Start a virtual restaurant

All menus must adhere to Uber’s menu and photo policies. In addition, VR menus must:

• Have a hero image and the images of at least 5 menu items that are unique to the VR.
• Include a description for every menu item. Menu items with the same or similar names, descriptions, or photos will be considered the same item.
• Include menu items that are at least 60% different from the menu items of both the Parent Restaurant (defined below) and any other VR operating from that same physical location.
• Contain language that is family-friendly and appropriate for all age groups. This also applies to the VR’s name that appears on the Uber Platforms.

Uber reserves the right to remove VRs from the Uber Platforms that are not in compliance, in whole or in part, with these menu requirements.

If an existing storefront operating from a given physical location seeks to launch and operate a VR on the Uber Platforms from that same physical location (the “Parent Restaurant”), the Parent Restaurant must meet and maintain the following quality requirements:

• Maintain a 4.3 star rating or higher on the Uber Platforms
• Have a minimum of 10 orders rated by Customers
• Have 5% or fewer orders canceled by the merchant according to Uber Eats Manager reporting
• Have a 5% or lower Inaccurate Orders Rate according to Uber Eats Manager

To operate and maintain a VR on the Uber Platforms, each VR must meet and maintain the following quality requirements:

• Maintain a 4.3 star rating or higher on the Uber Platforms
• Have 5% or fewer orders canceled by the merchant according to Uber Eats Manager reporting
• Have a 5% or lower Inaccurate Orders Rate according to Uber Eats Manager

A merchant may launch no more than one VR per physical location (defined as a building with a single mailing address) every 4 weeks, except with written approval. Subject to the requirements outlined in this policy, which Uber may update from time to time at its discretion, there is no limit to the number of VRs that a restaurant merchant can operate on the Uber Platforms.

There is no minimum order volume requirement for a merchant’s first VR. If, however, a merchant has more than one VR operating at the same physical location, each successive VR must receive at least 3 orders per week on average every 90 days.

Uber reserves the right to remove VRs from the Uber Platforms that are not in compliance, in whole or in part, with the VR quality and order volume requirements identified in this policy.