Days 3-7: Start accepting orders
Whether you are using an Uber Eats tablet or your own device, you can begin reaching customers once you get an email titled “Your restaurant is officially live on Uber Eats.” Once received, learn how to be ready for day one below and start taking orders.
If you mentioned a preferred date to start accepting orders, we'll wait until then.
Taking orders with Uber Eats Orders
Below are instructions for how you and your staff can start taking orders using Uber Eats Orders.
Note: Uber Eats Orders (device) login credentials are different from Uber Eats Manager login credentials. Device login credentials can be found in the email titled “Your restaurant is officially live on Uber Eats” while those for Uber Eats Manager are in the email titled “Welcome to Uber Eats.”
- If you are using an Uber Eats tablet
Plug your new tablet into its charger, turn on the tablet with the silver button on the side, swipe up on the screen, and tap on the Settings icon to connect to your wifi network.
Tap the Uber Eats app on your tablet’s screen and log in to Uber Eats Orders with the username and password we sent to your email address with the title “Your restaurant is officially live on Uber Eats” (note: these are different from your Uber Eats Manager login credentials). You can watch this video for more detailed instructions.
If you can’t find your tablet login credentials you can either 1) call or text 1-833-275-3287 or email restaurants@uber.com for a reset or 2) look them up or reset them yourself by navigating to the Users tab in Uber Eats Manager. You can find more information here.
See here for common tablet issues and how to investigate.
- If you are using your own POS
If you are POS integrated and need more information on setup, follow your corporate guidelines or reach out to your Uber Eats Sales Rep for more information. For an overview of your specific POS service provider, click here.
What to expect on your first day of taking orders
Watch the videos below for an overview of Uber Eats Orders and how to accept or pause an order. For instructions on how to manage your orders, click on the link below at left.
Uber Eats Orders overview
Uber Eats Orders runs on your device to receive and manage Uber Eats orders from start to finish.
How to accept a new order
If you hear a ping and see a green screen, that means you have a new order.
How to pause orders
Choose how long you need to temporarily pause new orders and resume when you’re ready.
Promote your restaurant
Take advantage of our marketing tools to quickly let customers know you’re open for business with Uber Eats.
Order a Welcome Kit of marketing materials
Order a Welcome Kit or other marketing materials to advertise your partnership with Uber Eats. Expect an email titled “Congrats on your first order!” shortly after your first order with a 100% off discount code.
Have any questions or need help?
Choose from the options below to get help with your account and orders.
Call or text
For restaurant owners, contact Uber Eats Support. If you call, press 1 for Restaurants, then press 2 if you haven’t completed an order yet. You can also click below to reach out.
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