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New tools to help you succeed on Uber Eats
Delivering a consistent, quality food delivery experience can mean juggling customers, operations, and growth.
That’s why Uber Eats has launched updates that can help you save time and simplify your operations so you can focus on what you do best.
Want to help shape future updates? Tell us what you think here.
October 2025
Here’s what’s new for merchants like you:
Chat with customers to keep orders on track
Chat directly with your customers in real time
Confirm details like allergens or special instructions before an order goes out with live order chat. That can mean fewer mistakes, less back-and-forth, and more confidence that every order will arrive just the way customers expect. Learn more here.
Protect your business and your time
Secure your account with 2-factor authentication
Add an extra layer of protection to your account to avoid disruptions and keep your business safe. It only takes a few minutes- get started here.
Make confident decisions with clear financial data
More streamlined data labels on Uber Eats Manager provide a consistent experience across all pages, ensuring you always understand your business performance on Uber Eats.
Simplify support with instant verification
Verify your account instantly when contacting support by providing a new 6-digit PIN found on the Uber Eats Orders app. Learn more here.
Access support in one place
Instead of managing multiple email addresses, use the same email for both POS and non-POS needs. For POS-related questions, simply email our main support line at merchants@uber.com and note which partner you are integrated with.
Reach more customers with less effort
Create smarter campaigns with ad groups
Split one campaign into multiple targeted ad groups, all using the same budget, so you can reach the right customers and grow your sales.
Help drive sales with expanded offers
Enjoy added self-serve offers functionality: Buy 1, get 1 free, Free item, Storewide discount, Free delivery, and Spend more, save more offer types are now available in Ads Manager.
Available to enterprise restaurants and restaurants with Uber representatives- check it out here.
Tailor campaigns to your business goals
Create targeted ad campaigns that align with your unique business objectives, like reaching new customers: simply go to the Ad campaign section of your Marketing tab to select from one of the goal-based campaign choices.
Available to select restaurants.
Spend less time monitoring your operations
Prioritize key tasks with urgent actions
Tackle what needs your attention most by viewing important tasks and insights at to the top of your Uber Eats Manager homepage.
Speed up handoffs
Track how long couriers wait for orders throughout the day and how much of that wait time is avoidable, so you can keep deliveries on track and get orders to customers on time. Learn more here.
Make the most of your integration
Enhance efficiency with Olo
New features from our partnership with Olo help make post-order operations more efficient, reduce manual work, and give customers a more seamless experience.
Learn more here.
Manage everything in one place with Square
We’ve further enhanced our integration so you can manage Uber Eats orders directly within Square without the need to switch between apps.
Learn more here.
Get set up faster with Toast
Toast’s new onboarding process makes it quick and easy to set up your store, so you can start taking orders right away. Learn more here.
Your feedback matters
Let us know how what you'd like to see in future updates, and how you'd like to receive them. Fill out a 1-mintue survey below!
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