How to get started using your printer and tablet

Learn how to get started using your tablet, connect the printer to your tablet, and resolve any technical issues.

Getting started with your tablet

How to start the tablet

Step 1: Press and hold the power button on the tablet until the tablet is turned on
Step 2: Once the tablet is open go to Settings → Wifi → Connect to your network

How to log in on the tablet

Step 1: Tap on the Uber Eats app icon
Step 2: Log In to the app using the credentials that you received via email from noreply@uber.com (Subject: Uber Eats login info)

Getting started with your printer

How to set up the printer

Connect the printer to the power supply
Open the case
Put the paper roll in the printer
Close the printer case

Tips on how to put the paper roll in the printer:

First, locate the start of the roll and ensure the paper feeds from the bottom of the roll

Next, place the new roll in the designated slot inside the printer, with the paper feeding from the bottom

Finally, pull a few inches of paper from the roll, and make sure it is straight and not twisted

How to connect the printer to the tablet

Step 1.

Connect the printer through Bluetooth. Next, go to tablet Settings → Turn Bluetooth on → Search for the printer via Bluetooth and add the printer.

Tip: When connecting the printer, make sure to select the correct printer name. If there are multiple Bluetooth devices nearby, the list can get confusing. Identifying the specific name of your printer will ensure you connect to the right device.

Step 2.

Open the Uber Eats Order app on the tablet. Next, click the three bar lines icon on the top left corner of the tablet.

Tip: The Uber Eats Orders app might not open the first time because it might be uploading. If this happens, give it some time to load fully before trying again.

Step 3.

Click on the Settings icon.

Step 4.

Click on Receipt printing.

Step 5.

Next, click “Printer.” The app will then search for your printer. This may take up to 60 seconds. Select your printer and then click Continue. If you want you can test your printer by clicking ‘ Test print receipt.’

Compatible printers

The following printers have been tested and/or recommended by Uber for use with the Uber Eats Orders (UEOv3) app on Android devices only (tablets or phones).

Compatible printers
Brand	Model family	Model variant
Star Micronics	SM-L200	n/a
Star Micronics	TSP100	TSP143, TSP143IIILAN, TSP143IIIW
Star Micronics	TSP650	TSP654, TSP654III
Star Micronics	mC-Print2	MCP21
Star Micronics	mC-Print3	MCP30, MCP31
Star Micronics	CK710 (OEM)	CK710-UWB-F312
Star Micronics	SP742	SP742 (STR-001)
Epson	TM-m30	TM-m30, TM-m30II, TM-m30III
Epson	TM-T82	TM-T82II, TM-T82II-i, TM-T82III, TM-T82IIIL
Epson	TM-U220
Epson	TM-m10
Epson	TM-T20	TM-T20, TM-T20II, TM-T20III, TM-T20X
Epson	TM-T70	TM-T70II
Epson	TM-T88	TM-T88IV, TM-T88V, TM-T88VI
Sunmi	Sunmi 80mm Cloud Printer	C04000069, C04004005
Sunmi	Sunmi V2S Plus	P06054020

Click here for the full list of printers that are compatible with Apple's AirPrint technology for iOS/iPadOS Devices only. Search in the "Airprint devices" section.

Frequently asked questions

What happens if I have connectivity issues?
When using a new device or trying to connect to a network for the first time:

Check to see if the wireless network recognizes the 2.4 GHz band.Some tablets do not support 5 GHz networks. If you can't see the Wi-Fi network name (SSID) in the Wi-Fi section of the tablet's Settings app, but it appears on other devices, this may be the issue.

If the device was previously connected to the network:

Make sure that the device has sufficient charge and is not located near items that may cause interference, such as microwaves or cordless phones

Verify that other devices in the restaurant can connect to the Internet

From the tablet's home screen, open the "Settings" app
Turn Wi-Fi off for 10 seconds

Then, turn the Wi-Fi back on

Verify that the device is connected to the Wi-Fi network and that the connection is stable

If the Internet connection is still not functioning, reset the tablet

If this does not work, reboot your router or contact your Internet provide
Why am I not receiving orders?
If orders are not arriving as expected, your restaurant may be invisible to customers. You can check to see if your restaurant is online by doing the following:

Make sure your restaurant is online by looking at the navigation icon and make sure it’s green

Confirm your tablet is connected to the restaurant’s Internet by opening the ‘Settings’ on your tablet and check it

Make sure that your tablet is charged and your Uber Eats app is open all the time for your store to be visible

Check with an alternative device if your internet connection is active.
What if the app is not ringing on my tablet when I receive a new order?
If your tablet is not ringing while you receive a new order, you can change it by modifying your notification settings.

Step 1: Press on the ‘Setting’ icon

Step 2: Press on ‘Sounds’

There you will be able to see all the necessary information about how to activate the sound of the notifications
Where can I find more information on connecting my printer?
Visit our Help Center here.

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