The products and services mentioned in this article may not be available in your region. Please reach out to customer support or your account manager if you have questions.
Check out what’s new on Uber Eats and Uber Direct
Stay up to date, feel empowered, and stay ahead of the game with the latest tools and platform updates* designed to help your business grow, keep your customers happy, and streamline operations.
December 2025
Here’s what’s new for merchants like you:
More ways to grow your business
Put your store in the spotlight during busy seasons
Invest in seasonal ads and offers to help boost sales during peak times. Customers will be after everything from hosting essentials to last-minute gifts.
Help your business grow with promos
Now, launching offers is quicker and easier—instant uploads reach customers straight away, and the new savings hub lets bargain hunters find all offers in one spot.
Build customer trust with tools designed to improve reliability
Set a new standard for freshness and quality
Delight customers with produce and perishables chosen with care. With our Fresh Guarantee, every item meets quality standards—or customers get their money back.** Plus, you can offer extra value with weekly Uber One Fresh Days deals.
Stop orders from being cancelled
Keep orders moving—out-of-stock items or closed stores are redirected to another location in the same chain. Fewer cancellations mean smoother experiences and greater brand trust.
Easily sort replacements
Customers can now set their own replacement preferences, giving shoppers clearer guidance to pick the right items every time.
If something goes wrong with an order, we’ll help fix it
Wrong or missing items? Customers can reorder from another store in the same chain at no extra cost. Priority delivery turns hiccups into smooth recoveries.
Enjoy smoother in-store operations
Track and reduce courier wait times
Get clearer insights into courier delays—this feature highlights when waits go over what’s expected, helping improve your store’s speed and flow.
Support at your fingertips
Running a store can be non-stop—now, help’s never far away. With instant PIN verification, you can get connected to Support more easily and quickly than before.
Chat directly with customers
With live order chat, shoppers can confirm items, manage replacements, and answer questions straight away, all from the shop floor.
Scan products for peace of mind
Shoppers now need to scan item barcodes to keep shopping, helping catch mistakes early and making orders more accurate.
Make deliveries a breeze with Uber Direct
Improvements to the Uber Direct Dashboard
Make it easier to manage who can access your dashboard with simple user management. Control user access and boost security with easier Single Sign-On logins.
Enhance your deliveries with courier feedback
Your customers can give direct feedback on their delivery experience with courier ratings, helping you deliver a better experience.
*Product availability varies depending on your region.
**Exceptions include suspected fraud or R&A abuse.
Select your preferred language
Solutions
Business types
Business types
Resources
Resources