Please enable Javascript
Skip to main content
This product may not be available in your country

You may have trouble signing up or receiving follow up from a sales team member. Please check back as product availability is subject to change.

X small

Deliver from your channels with Uber Direct

Access Uber’s global network of couriers to offer same-day local delivery of orders received through your own website, app, or phone.

What is Uber Direct?

Uber Direct is an on-demand delivery solution for businesses taking orders through their website, app, or phone. Available in 2 dozen countries with features like live order tracking and proof of delivery, Uber Direct helps you provide an excellent delivery experience to your customers.

Youtube

Power delivery your way

  • Provide fast, quality delivery

    Your customers can choose delivery in under 2 hours, on the same day, or scheduled up to 30 days in advance.

  • Customize your delivery solution

    Choose how you integrate; select industry-specific services; and control branding, timing, and proof-of-delivery options.

  • Reach customers where they are

    With Uber Direct available in 2 dozen countries, you can reach customers reliably with our delivery options.

  • Access Uber's network of couriers

    The Uber platform connects your orders with quality couriers available in your area.

  • Unlock enterprise efficiency and cost savings

    Scale delivery with commission-free pricing, real-time updates, pickup verification, and batching tools to help fulfill more orders with fewer resources.

1/5
1/3
1/2

How it works

Step 1: Sign up or integrate

Connect Uber Direct to your POS, website, or app to activate through one of our partners, or sign up on the dashboard. You can offer your customers delivery in under 2 hours, on the same day, or scheduled up to 30 days in advance.

Step 2: Receive orders

Customers place orders through your ordering channels.

Step 3: Dispatch with Uber

Uber automatically offers the order to nearby couriers.

Step 4: Courier completes the delivery

Your customer receives their order quickly and easily.

Step 5: Track and optimize

Use real-time tracking and analytics to monitor delivery performance and improve operations.

Benefits of Uber's courier network

8.5M

Monthly active drivers and couriers¹

81%

Orders completed in 45 minutes or fewer²

<2%

Courier cancellation rate²

Setting a new delivery standard with Uber Direct

MediaMarktSaturn collaborates with Uber Direct to offer 90-minute express delivery of consumer electronics in over 100 cities across Germany. This fast, convenient delivery service helps drive more sales and boost customer satisfaction.

Read the full story

Trusted across industries

Every business type runs differently. That’s why our solutions flex to fit the way you deliver.

For restaurants

Quality food delivery beyond your doors


Whether it’s a group or personal order, Uber Direct helps you deliver quality meals with couriers whom millions of Uber Eats users trust today.

For grocers

Smart delivery for fresh and regulated items


Uber Direct empowers grocers to meet expectations of fast, flexible, and branded delivery—with local regulations and courier fulfillment options in mind.

For retailers

Last-mile delivery for your local customers


Whether you're an electronics retailer, a lifestyle brand, or a specialty store, Uber Direct allows you to offer quick same-day delivery directly from your own channels—with full control over your customer’s journey.

Simplify your setup with one of our integration partners

Our trusted partners help you connect your sales channels, POS, and delivery operations.

Explore our partners

Frequently asked questions

  • Uber Direct is a local delivery platform for businesses of all sizes and across all industry verticals. Merchants can offer on-demand delivery to their customers directly from their own channels.

  • Uber Direct is for merchants who are looking to drive revenue by offering on-demand delivery directly from their own sales channels (such as website, app, and phone).

  • Pricing for Uber Direct is per delivery only—there are no startup costs, commissions, or monthly minimums. Per-delivery pricing will vary based on the Uber Direct products you use, such as your channel partner and delivery mileage.

  • Packages as large as a suitcase and as heavy as 50 pounds.

    Packages for almost every consumer end market, including grocery, retail, restaurant, liquor, pet supply, flower, and more.

    Note: some item types (such as pharmaceuticals, alcohol, and tobacco) may be restricted depending on your geography.

  • Uber Direct is a white-label solution that allows merchants to add on-demand delivery to their own website, app, or other sales channels.

    Uber Eats is an online marketplace where merchants are listed side by side offering their products to customers for delivery or pickup.

    Many merchants drive revenue by using Uber Direct and Uber Eats together. Uber Direct empowers merchants to serve their loyal customer base by offering delivery to those who order directly through the merchant’s own sales channels. Uber Eats connects merchants with new customers they may otherwise never have had the chance to serve.

  • There are 2 options for support:

    • Brand-managed support: You or your support team own and manage the relationship with your customers and will contact Uber Support on their behalf.

    • Uber-managed support: Uber Support works directly with your customers for live order support and to initiate refunds (note: currently, Uber does not refund the customer; we will only inform you about the refund decisions and amount). Additional charges may apply for this option.

  • Uber Direct typically supports deliveries within a radius of 10 miles in serviceable locations, but we can deliver farther depending on your needs. When you speak with an Uber Direct representative, please discuss your delivery radius needs.

Guidance and tips

Already an Uber Direct customer?

Log in

¹Global figure. As of March 2025

²Global figure. Data from January 2023 to December 2023.

Select your preferred language

Englishසිංහල

Uber Direct

Uber Eats Manager

Select your preferred language

Englishසිංහල

Uber Direct

Uber Eats Manager