Uber Direct helps to make it easy for EB Games to provide a seamless, satisfying end-to-end experience for online customers and a consistently good experience for EB Games’ employees. The rare times that there’s an issue, the EB Games team knows they can turn to the merchant portal to easily find information to help address common problems. For larger issues or questions related to systems integration, McKenzie knows he can reach out directly to Uber’s merchant support team and get a prompt response, “Uber’s customer experience and platform is world-class,” he says. “It's been refined over the years, from the rideshare business and restaurant business. So it just works. And it directly translates to a retail business like ours, no problem.”

For companies ready to add on-demand delivery to their offerings, partnering with Uber Direct is easy. Our white-label delivery service allows you to give customers more control over their order experience while maintaining control over your own branding. Get started today.