Running 7 restaurants means keeping a close eye on every location, and Mr Chen stays organised with Uber Eats Manager.

He starts most days by checking reviews and store-level performance reports on the Uber Eats Manager dashboard. These insights help him track sales, spot trends, and address issues quickly across all locations.

When opening a new Dragon King restaurant, Mr Chen keeps menus, ads, and promotions consistent across locations and follows a standardised playbook that includes training on the Uber Eats Orders app. From order expediters to kitchen staff, every role at every location follows the same standards. This consistency makes it easy to move staff between locations and oversee operations seamlessly.

Mr Chen’s story embodies the American dream: rising from kitchen staff to restaurant owner. But his success hasn’t come without challenges. For restaurant owners like Mr Chen, whose first language isn’t English, handling business interactions in English can be tricky.

When he learnt that Uber Eats has a multilingual team, Mr Chen was excited to start working directly with his dedicated account manager, Ting C. “Uber Eats is the only delivery company with a Mandarin-speaking team, which is very helpful for me and my wife,” says Mr Chen. He now speaks with Ting weekly about data, marketing, and strategy. “I greatly value having language support and account support,” he says.

Using Uber Eats reports, Mr Chen can track performance across all locations and make smarter business decisions. “I couldn’t do this myself without the data Uber gives me,” Mr Chen says. By partnering with Uber Eats, he simplifies operations and grows his business faster, so he can focus on what he loves most: showing hospitality to his customers, one tasty dish at a time.