Uber Eats merchant support

We’re here to help. Get answers to your Uber Eats merchant support questions by visiting the Merchants & Restaurants Help Center or by contacting our Customer Support teams across the globe.

Marketplace Help Center

Uber Direct Help Center

How do I log in or sign up?

How do I log in to my existing Uber Eats marketplace account?
To log in to your existing Uber Eats marketplace account, go HERE.
How do I sign up my business for a new Uber Eats marketplace account?
To sign up for a new Uber Eats marketplace account, go HERE.

Chat through Uber Eats Manager (marketplace only)

If you have an existing Uber Eats marketplace account and would like to chat with our Support team through Uber Eats Manager, follow these steps:

Log in to your Uber Eats Manager account by using your username and password.
Once logged in, look for a chat bubble to appear.
Initiate a conversation with Support.

Global Merchant Support

Contact our Merchant Support teams around the world.

Global Merchant Support
	Marketplace For customers on the Uber Eats marketplace	Uber Direct For customers using white-label delivery
Australia	For restaurants Phone number: 1800-839-157 Email: restaurants.anz@uber.com All other (non-restaurant) merchant partners Phone number: 1800-839-157 Email: merchants.anz@uber.com	Phone number: 1800-951-405 7am-10pm AEST/AEDT, 7 days a week Email: direct.merchants.anz@uber.com
Belgium	Please log in to your Uber account to view our support phone number Email: restaurants.belgium@uber.com	N/A
Brazil	N/A	Phone number: 8000068074 Available 24 hours a day, 7 days a week Email: uberdirectbrasil@uber.com
Canada	Phone number: English: 1-833-275-3287; 24 hours a day, 7 days a week French: 1-800-272-0956; 5am-10pm PT, 7 days a week Email: merchants@uber.com	Phone number: English: 1-866-987-3750; 24 hours a day, 7 days a week French: 1-866-987-3750; 8am - 1am EST, 7 days a week English: uberdirect@uber.com French: uberdirect-quebec@uber.com
Chile	WhatsApp: 52 1 554 999 9129 8am-10pm COT, 7 days a week Phone number: 5680 091 4749	Phone number: 56800231021 Available 24 hours a day, 7 days a week Email: uberdirectlatam@uber.com
Costa Rica	WhatsApp: 52 1 554 999 9129 8am-10pm COT, 7 days a week Phone number: 8005425503	Phone number: 8005425505 24 hours a day, 7 days a week Email: uberdirectlatam@uber.com
Dominican Republic	WhatsApp: 52 1 554 999 9129 8am-10pm COT, 7 days a week Phone number: 1 84 92 00 15 90	N/A
Ecuador	WhatsApp: 52 1 554 999 9129 8am-10pm COT, 7 days a week Phone number: 593 2 401 8941	Phone number: 1800000354 24 hours a day, 7 days a week Email: uberdirectlatam@uber.com
El Salvador	WhatsApp: 52 1 554 999 9129 8am-10pm COT, 7 days a week Phone number: 503 2113 1852	N/A
France	For restaurants Please log in to your Uber account to view our support phone number Email: restaurantsfrance@uber.com For non-restaurants Email: magasin-france@uber.com	Please log in to your Uber account to view our support contact info
Germany	Please log in to your Uber account to view our support contact info	Please log in to your Uber account to view our support contact info
Guatemala	WhatsApp: 52 1 554 999 9129 8am-10pm COT, 7 days a week Phone number: 502 2458 1309	N/A
Ireland	For restaurants Please log in to your Uber account to view our support phone number Core support Email: ukirestaurants@uber.com Onboarding Email: uki-onboarding@uber.com For non-restaurants Small and medium-sized businesses Email: merchant-uki@uber.com Onboarding Email: uki-onboarding@uber.com	N/A
Japan	Please log in to your Uber account to view our support contact info	Phone number: 0800-300-4415 7am-10pm JST, 7 days a week Email: d.jp@uber.com
Kenya	Please log in to your Uber account to view our support phone number Email: restaurants.kenya@uber.com	N/A
Mexico	WhatsApp: 52 1 554 999 9129 8am-10pm COT, 7 days a week Phone number: 800 044 0217	Phone number: 528002832975 Available 24 hours a day, 7 days a week Email: uberdirectlatam@uber.com
The Netherlands	Please log in to your Uber account to view our support phone number Email: restaurants.nederland@uber.com	N/A
New Zealand	Phone number: 0800 398 742 For restaurants Email: restaurants.anz@uber.com All other (non-restaurant) merchant partners Email: merchants.anz@uber.com	Phone number: 0800 453 950 9am-12am NZST, 7 days a week Email: direct.merchants.anz@uber.com
Panama	WhatsApp: 52 1 554 999 9129 8am-10pm COT, 7 days a week Phone number: 507 836 5688	N/A
Poland	Please log in to your Uber account to view our support phone number Small and medium-sized businesses Email: restauracje.polska@uber.com Enterprise Email:partnerzy.polska@uber.com	N/A
Portugal	Please log in to your Uber account to view our support phone number Email: restaurantes.pt@uber.com	Please log in to your Uber account to view our support contact info
Puerto Rico	WhatsApp: 52 1 554 999 9129 8am-10pm, 7 days a week Phone number: 787 419 4186	Phone number: 18003141647 24 hours a day, 7 days a week Email: uberdirectlatam@uber.com
South Africa	Please log in to your Uber account to view our support phone number Email: restaurantsrsa@uber.com	Please log in to your Uber account to view our support contact info
Spain	Please log in to your Uber account to view our support phone number Email: restaurantes.es@uber.com	Please log in to your Uber account to view our support contact info
Sri Lanka	Phone number: 94 117733966 6:30am-3am IST, 7 days a week Email: restaurants.colombo@uber.com	N/A
Sweden	Please log in to your Uber account to view our support phone number Email: support.sweden@uber.com	N/A
Switzerland	Please log in to your Uber account to view our support phone number Email: restaurants.switzerland@uber.com	N/A
Taiwan	Phone number: 886 27741-4632 Email: tw-eats@uber.com	Please contact your Account Manager for the support phone number Email: tw-eats@uber.com
United Kingdom	For restaurants Please log in to your Uber account to view our support phone number Core support Email: ukirestaurants@uber.com Onboarding Email: uki-onboarding@uber.com For non-restaurants Email: merchant-uki@uber.com	Please log in to your Uber account to view our support contact info
United States	Phone number: 1-833-275-3287 Available 24 hours a day, 7 days a week Email: merchants@uber.com	Phone number: 1-866-987-3750 Available 24 hours a day, 7 days a week Email: uberdirect@uber.com