Let’s start with what’s included. This lesson shows you how and where to share your business story on Uber Eats so that you can build more meaningful connections with your customers.
Part 1: Customer reviews
Customer feedback is some of the most important information your business can get. What are people loving? What are areas that could be improved upon? What are they going to order again?
Customer reviews help your business become even better
Build 1:1 relationships
Let customers know you’re listening by responding directly to every review your business gets.
Thank your customers
Learn what your customers are loving, thank them for their support, and understand areas that could be improved.
Never miss a review
You’ll get an email when a new review comes in to help you respond within the 7-day limit.
Build relationships by listening and rewarding
Show customers that their feedback and opinions matter by responding to every review.
Respond to customer reviews in 3 steps
Step 1: Log in
Log in to your Uber Eats Manager and tap Reviews under the Feedback tab.
Step 2: Choose the review
Tap Reply on the review you’d like to respond to, keeping in mind that you’ll see the newest reviews first.
Step 3: Message directly
Your customers get notified when you’re done replying, so be sure to include any offer codes in your response.
Part 2: Top Eats
Customers want to know they can trust a business before placing an order. Earning a Top Eats distinction helps them know they’re ordering from the best of the best on Uber Eats.
Top Eats recognition gets you more of the good stuff
You’re the cream of the crop, and people should know. A Top Eats badge will help you stand out in the app.
Show up in more places. Customers will instantly know they can expect great service.
Customers know they can trust a Top Eats restaurant, so they may be more likely to order from you.
Get noticed for your hard work and high quality
A Top Eats badge can help inspire more first-time customers and repeat orders.
Businesses earn Top Eats recognition by always delivering their best
Earn positive ratings
Four- and five-star ratings help customers know they’ll get great quality from you.
Complete all orders
People can trust that your team has mastered the art of delivery and won’t miss their order.
Set clear business hours
Being open and available more often makes ordering from you easier.
Never miss an order
Customers know they can rely on you when they make an order.
Fulfill orders accurately
Including all ingredients, items, and customizations is a top priority for customers.
Qualify as a Top Eats business
On the 1st of every month, Top Eats businesses are awarded based on how they perform over the past 90 days. You can check how you’re doing at any time in your Uber Eats Manager. To learn more, check out our guide.
Grow your sales
Who we serve
Who we serve