In unforeseen situations, such as the pandemic of COVID-19, it became evident the importance of restaurants exercising the power of choice to operate with multiple delivery partners, with the possibility of maximizing their demand, thus reducing the impacts of in-person sales reduction resulting from lockdowns and / or measures of social distancing.

Uber Eats does not impose on its commercial team any sales goal related to exclusive agreements with Restaurant partners; if this is the partner's will, specific mutually beneficial commercial conditions can be negotiated.

Uber Eats supports the individual decision of Restaurant partners regarding which and how many Delivery platforms to use to generate demand. In the case of exclusivity agreements, Uber Eats advocates for a fair, mutually beneficial and respectful free market agreement.

Uber Eats does not impose disproportionate contractual penalties on Restaurant partners for early termination. Our exit clauses are flexible, negotiable, and potential consequences are aligned to the contract business logic, usually associated to investments in the brand already made by Uber Eats up to date, and other factors previously agreed between the parties.

This understanding also aims to safeguard the consumer's right to choose and enjoy the benefits of Delivery where it better suits them, in addition to encouraging platforms to maintain the quality of their services at competitive levels, and with economically balanced commercial conditions.

The duration of Uber Eats' contracts with Restaurant partners can and should be discussed during commercial and contractual negotiations, aligned with the interests of both parties.

Uber Eats does not, under any circumstances, retaliate against Restaurant partners for operating on other platforms, such as manually intervening in the restaurant visibility on the platform or any other tactic that may reduce the potential to capture orders. As long as observing the contractual conditions in place with Uber Eats, the partner is free to look for conditions that best suit their business at a given time.

Uber Eats provides training and specialized content to all Restaurant partners, via Webinars, or through digital resources, so they are fully able to operate the platform on its full potential and according to their needs.

The allocation of delivery couriers to restaurants on the platform is performed independently of any negotiations carried out with such establishments. The Uber Eats platform may eventually apply incentives to couriers, to balance the supply and demand of the marketplace in a given location, however such action is never applied on restaurant level.

Except for paid advertising spaces, Uber Eats does not favor exclusive partners, nor does it disadvantage partners with regard to their visibility in the app, which is based exclusively on Artificial Intelligence algorithms, according to business rules defined by Uber Eats.